Posting Details
Come and join the Bearkat community!
Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.
SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.
Posting Information
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition 202600185S Title Technology Support Analyst I (Evening Shift) FLSA status Non-Exempt Hiring Salary
This position is a pay grade 5. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.
Occupational Category Technical/Para-Professional Department SHSU Online Division Division of Academic Affairs Open Date 07/01/2026 Open Until Filled Yes Educational and Experience Requirement
Associates Degree or sixty hours of college credit and two years of experience in related field required. Strong customer service experience and a working technical knowledge of both Windows and MacOS operating systems, internet browsers, Microsoft Office, and basic multimedia software, or in a related field is required. A combination of education, experience, and/or training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position
Provides comprehensive support both of a technical and nontechnical nature for the university's Learning Management System and associated third-party software in support of Sam Houston State University's online education efforts.
Primary Responsibilities
Provides the necessary instruction, direction and support to resolve issues escalated to the SHSU Online Support Desk. Provides technical support and guidance to users of the Blackboard Learning Management System (LMS) or associated third-party software. Proactively reviews software and hardware to seek ways to continually enhance the student and faculty experience. Provides training to faculty or students in one on one or group sessions. Participates in projects assigned to the SHSU Online Support Desk, audits support desk data systems, creates help guides/documentation and creates/maintains accurate reports. Provides guidance and instruction to student employees of the SHSU Online Support Desk. Performs other related duties as assigned.
Other Specifications
Ability to set priorities and procedures for accomplishing tasks in an ever changing environment. Develops solutions to seemingly new situations and issues on a regular basis. Works is of moderate technical complexity and problems are resolved based on knowledge from training, experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and where parameters have been established. Requires a high level of confidentiality and integrity. Receives general supervision/direction but requires the ability to work unsupervised to meet the goals of the Support Desk. Performs other related duties as assigned.
Devotes approximately 40% of weekly work hours to providing learning technology support for faculty and students. Offers 24/7 technical and troubleshooting assistance to faculty, staff, and students across all TSUS schools participating in the Shared Services Project.
Work schedule will be Monday - Friday, (3:00pm - midnight).
Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/47686
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
Applicant Documents
Required Documents
Optional Documents
Screening Questions
Required fields are indicated with an asterisk (*).
The Chronicle of Higher Education
TWC - Work in Texas
Inside Higher Ed
Higher Ed Jobs
HERC - Higher Education Recruitment Consortium
SHSU Website
SHSU Employee
Other
If your response to the question above was "SHSU Employee" please indicate employee's name and department.
(Open Ended Question)
(Open Ended Question)