Atlassian JIRA, Automation, Call Centers, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Customer Support/Service, Diversity Recruiting, Finance, Fortune 500 Customers, Git, Health Information Technology, High Availability Software, ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Java, Jenkins, Operational Support, Performance Analysis, Performance Tuning/Optimization, Production Support, Python Programming/Scripting Language, Release Management/Engineering, Root Cause Analysis, Service Level Agreement (SLA), ServiceNow, Software Administration, Splunk, Technical Support