Atlassian JIRA, Automation, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Git, High Availability Software, ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Java, Jenkins, Linux Operating System, Operational Support, Performance Analysis, Performance Tuning/Optimization, Production Support, Python Programming/Scripting Language, Release Management/Engineering, Root Cause Analysis, SQL (Structured Query Language), Service Level Agreement (SLA), ServiceNow, Software Administration, Splunk, Technical Support, Unix Shell Programming