Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Blockchain, Call Centers, Cloud Computing, Customer Support/Service, Distributed Computing, Diversity Recruiting, Enterprise Architecture, Finance, Fortune 500 Customers, GitHub, Health Information Technology, Information Technology & Information Systems, Java, Kotlin, MCP - Microsoft Certified Professional, Mentoring, Microservices, Open Source, Operational Support, Python Programming/Scripting Language, REST (Representational State Transfer), ServiceNow, Technical Leadership, Technical Support