TECHNOLOGY SOLUTIONS HELP DESK COORDINATOR

Jasco is looking for a Technology Solutions Help Desk Coordinator that plays a key role in delivering a high-quality technology experience across the organization. This position is responsible for providing responsive, customer-focused technical support while ensuring the reliability and performance of end-user systems and collaboration technologies.

This role supports the full workstation lifecycle, conferencing and live event technologies, Windows 11 and macOS environments, and endpoint deployment solutions. The position also contributes to overall operational effectiveness through proactive support, troubleshooting, and continuous improvement of technology services.

• Deliver exceptional customer service by responding to support requests, service tickets, and technical inquiries in a timely and professional manner
• Accurately document issues, resolutions, and processes in a clear and organized manner
• Manage Help Desk ticketing system
• Provide technical assistance and end-user training as needed
• Serve as a point of contact for executive support needs, including the ability to communicate effectively and present information to senior leadership when required
• Administer and support daily operations of workstations, printers, and peripheral devices
• Manage workstation imaging and deployment using Microsoft Intune and/or other remote management (RMM) tools
• Manage asset management and lifecycle management for all end user devices
• Administer user accounts within Active Directory and support identity-related tasks
• Provide troubleshooting and support for Windows 11 and macOS environments
• Support and improve conference room technologies across onsite and offsite locations
• Coordinate and support meetings requiring livestreaming services and live event technology
• Collaborate with team members to research, troubleshoot, and resolve technical issues
• Perform additional duties as assigned
• High school diploma or equivalent required
• At least 3-5 years of related technical support experience required
• Relevant certifications such as Network+ or Security+ are preferred
• Proficiency with Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Proficiency with Windows 11 and macOS environments
• Experience with Microsoft Intune administration
• Strong verbal and written communication skills
• Strong customer service and interpersonal skills
• Demonstrated ability to engage with executive leadership and deliver clear, professional presentations to senior stakeholders
• Solid troubleshooting, analytical, and problem-solving abilities
• Working knowledge of computer hardware and software systems
• Strong time management and organizational skills
• Basic understanding of networking concepts
• Ability to work independently and manage tasks with minimal supervision
• Flexibility to work alternate shifts when required to support business needs

Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer.