Technology Group Campus Technician

Technology Group Campus Technician Job Details | Kiewit

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• IT / TECHNOLOGY

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Technology Group Campus Technician

Location:

Lenexa, KS, US

Requisition ID: 180935

Job Level: Entry Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

TG Campus Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated. TG Campus Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs.

TG Campus Technicians also assist with remote support of Kiewit employees with technical needs. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decision

Location

This is a fulle time in-office role located on our Lenexa, KS campus. Travel no more than 25% of the time may be expected.

Responsibilities

Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors

• Provide customers with technical guidance or direction
• Respond to all assigned tickets in a timely manner
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
• Research and resolve escalated trouble tickets
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
• On-site and Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Provide quality customer service that exceeds customer expectations
• Prioritize and organize work to meet requirements, goals and deadlines
• Escalate to manager any situation outside the employee's control that could adversely impact the services provided
• Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
• Must be able to lift and move heavy objects (40+ lbs)
• Other duties as assigned

Qualifications

• Must possess and maintain a valid driver's license
• At least 2 years of professional work experience
• Excellent customer service and communication skills
• Ability to work under pressure and at a fast pace
• Work well individually and with teams
• Capable of using attentive and active listening skills to gather requirements and assess situations
• Must have good organizational and documentation skills
• Must have excellent verbal and written communication skills
• Proficient with Microsoft Operating, Online and Back Office systems
• Knowledgeable with Apple devices and Apple iOS (iPhone and iPad)
• Willing to travel when needed
• Have a strong desire and ability to learn new things
• Must be able to lift and move heavy objects (40+ lbs)
• Must have good attention to detail

Preferred:

• Associates degree in computer science, MIS or a related field
• Experience with ticketing system - ServiceNow
• Experience installing and troubleshooting computer software and hardware
• Ability to troubleshoot personal computer and peripherals
• Technical knowledge of Microsoft Office applications #LI-AK1

Other Requirements:

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.

There's no limit to what you'll do at Kiewit. Whether you're building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people's lives for generations to come.

Here you'll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities.

We offer our full-time staff employees a comprehensive benefits package that's among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.

Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.

We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.

Job Segment: Computer Science, Construction, Technician, Technical Support, Technology, Entry Level, Engineering

Apply now "

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