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Technology Architect | Microsoft Technologies | Dynamics CRM

IMCS Group Inc

Richardson, TX

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JOB DETAILS
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Business Analysis, Business Processes, Business Solutions, Call Centers, Change Management, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Mapping, Data Modeling, DevOps, Diversity Recruiting, Ecosystems, Error Handling, Finance, Fortune 500 Customers, Functional Requirements Document (FRD), Gap Analysis, Health Information Technology, Integration Testing, International Business, Interviewing Skills, Microsoft .NET, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows CE Operating System, Power BI, Problem Solving Skills, Process Development, Process Flow Diagram (PFD), Process Improvement, Process Management, Proof of Concept, Prototyping, Requirements Management, Risk Analysis, Root Cause Analysis, SQL (Structured Query Language), Sales, Sales Support, System Integration (SI), Systems Administration/Management, Systems Analysis, Use Cases
LOCATION
Richardson, TX
POSTED
5 days ago
Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Job Title: Functional Architect | Microsoft Technologies | Dynamics CRM
Work Location & Reporting Address: Richardson, TX 75082 (Hybrid)
Vendor Rate: ***
Contract duration: 6 months (to be extended)
Target Start Date: 01 Jul 2026
Does this position require Visa independent candidates only? Yes

Interview Process (Is face to face required?): Face-to-face

Job Details:
Minimum years of experience required: 7 years
Certification needed: Yes

Must Have Skills:
"7+ years Business Systems Analysis experience required on Microsoft technologies.
"7+ years of experience required in implementation, enhancement, and support of Microsoft Dynamics CRM CE (Sales), Azure, Power BI & Power Platform.
"Knowledge of SQL, Dataverse and CRM data models.

Nice to have skills:
"Develop clear functional and integration specifications for system integrations including data mapping and error handling requirements.
"Experience in configuring Power Apps, Power Automate, Dataverse and copilot studio agents.

Detailed Job Description:
The Microsoft BSA will support the Global Customer Operations Business Unit with their business applications on Microsoft technologies.

The BSA will be responsible for understanding the definition of business processes, implementing, and configuring these processes within Microsoft Dynamics applications. The BSA will analyse complex business problems and assist in define the solution within the CRM system working with the development and analytics team. Identify gaps and provides functional expertise in business requirements for system functional specifications and scale new and current systems, processes, and procedures in a cost-effective manner. Configure and manage system settings, power automate flows, views, and security roles. plan and execute functional, system, integration and acceptance testing to meet business requirements and support business team on User Acceptance Testing. Collaborate with cross-functional linked teams to address business or systems issues. Finally, they will perform root cause analysis of incidents, track them to closure, and manage change management processes. The BSA should be flexible to work with any of Microsoft eco system applications (Power Apps, PowerBI, D365, .Net etc..) based on business requirements.

Required Skills:
"10+ years Business Systems Analysis experience required on Microsoft technologies.
"7+ years of experience required in implementation, enhancement, and support of Microsoft Dynamics CRM CE (Sales), Azure, Power BI & Power Platform.
"Develop clear functional and integration specifications for system integrations including data mapping and error handling requirements. Must be skilled in analytical techniques, practices and problem solving.
"Experience in configuring Power Apps, Power Automate, Dataverse and copilot studio agents.
"Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.
"Proficiency with Agile process and Microsoft tools like SharePoint, Azure DevOps
"Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in sales domain
"Act as a liaison between technical team, Functional team, Business Functions to drive implementations.
"Leverage business knowledge and expertise to drive business process improvements.
"Facilitate requirements gathering and process mapping workshops. Effectively uses interviewing skills to elicit, identify, and document functional business requirements.
"Perform gap analysis: as-is vs to-be and create process flow diagrams, use cases and acceptance criteria.
"Manage requirements to meet business expectations.
"Assess the risks of various solutions by looking across multiple applications.
"Clearly articulate the impact of business problems and benefits using business language.
"Knowledge of AI-enabled sales capabilities within Microsoft Ecosystem.
"Knowledge of SQL, Dataverse and CRM data models.

Preferred Skills:
"The BSA needs to have transferable skills and willingness to learn and support any innovative technologies that the company might introduce in their landscape to support the Sales Business Functions.
"Capable of learning new systems and creating/implementing new system functionality.

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

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IMCS Group Inc