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Technology Architect | Infra_ToolAdministration-ITSM | ServiceNow

IMCS Group Inc

Richardson, TX

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Architectural Analysis, Architectural Services, Automation, Best Practices, Call Centers, Change Requests/Orders, Cloud Architecture, Communication Skills, Component Selection, Customer Support/Service, Data Modeling, Design Services, Diversity Recruiting, Finance, Fortune 500 Customers, Health Information Technology, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information/Data Security (InfoSec), Metrics, Network Architecture/Engineering, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, REST (Representational State Transfer), Regulatory Requirements, Reporting Dashboards, ServiceNow, System Architecture, System Integration (SI), System Lifecycle, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Richardson, TX
POSTED
30+ days ago
Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Job Description

The role of ServiceNow Solution Architect is responsible for designing systems architecture. This position conducts system design activities to ensure that architectural solutions meet technical and functional requirements. The Systems Design/Architecture Engineer conducts architectural analysis, evaluation, and designs systems that support and seek to solve complex business and technical problems.


Required:
10+ years of experience in ServiceNow in telecom domain
At least 5+ implementation experience of ServiceNow TSM & CMDB


Roles and responsibilities
Experience in ServiceNow Architecture, TSM capabilities, CMDB data model, TSM configuration, Integration, Transform Map, REST API Explorer, Workspace, Dashboard and UI builder.
Architect core TSM processes (Incident, Request, Problem, Change Enablement)
Design service models, service offerings, and catalogs.
Ensure ITIL and ServiceNow best-practice alignment
Define SLA/KPI models and reporting frameworks
Experienced in email notifications and automation notifications in ServiceNow
Workflow & Automation
Design workflow orchestration using Flow Designer and IntegrationHub
Identify automation opportunities to improve efficiency and service quality
Ensure consistent and reusable design across services
CMDB Strategy & Data Model
Define CMDB vision, scope, and roadmap
Design CI class models, attributes, and relationships
Ensure CMDB supports service visibility and impact analysis
Align CMDB model with application, infrastructure, and service layers
Data Governance & Quality
Establish CMDB governance policies and ownership model
Ensure CMDB integrity across discovery and integrations
Discovery & Service Mapping
Architect Discovery and Service Mapping solutions
Decide discovery scope, schedules, and patterns
Ensure accurate population of CI relationships
Experience in ServiceNow solutioning, system Integration, TMForum Open APIs (TMF620, TMF621, TMF632, TMF674, TMF697) and data security and aligning the solution across multiple Agile Release Trains and Suppliers.
Review detailed application, software and system components across a variety of technology stacks
Ensure that architectural solutions meet technical and functional requirements
Review existing system architecture and recommend improvements
Participate in engineering reviews to determine any ambiguities
Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required
Conduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problems
Enable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needs
Specify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problems
Implement architectural governance, standards, metrics for measuring, monitoring and improving architecture
Ensure team members understand system architectural implications of requirements



Knowledge, skills and attributes:
Strong communication and organizational skills
Ability to effectively deal with stakeholders in challenging situations.
Ability to navigate through complexity and ambiguity
Strong understanding of system architecture, design, and delivery of ServiceNow Platform
Understanding of regulatory requirements and organizational standards including security
Knowledge of the system design life cycle models
Ability to design systems compatible with cloud computing architectures and selection of components
Ability to design and select system components
Planning and decision-making skills
Good verbal and written communication skills
Ability to use a variety of design tools
Ability to problem-solve and apply critical thinking

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

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IMCS Group Inc