Android, Communication Skills, Customer Satisfaction, Customer Support/Service, Desktop Administration, Google Apps, Information Technology & Information Systems, Knowledge Base, Local Area Network (LAN), Mac Operating System, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Network Connectivity, Operating Systems, Remote Access, Resolve Customer Issues, Service Level Agreement (SLA), Single Sign-On (SSO), Software Administration, System Center Configuration Manager (SCCM), Technical Support, Technical Writing, Technology Analysis, VPN (Virtual Private Network), Wide Area Network (WAN), Wireless Communications, iOS
''297371'',''true'',''297371'',''false'',''Submission for the position: Technician II, Desktop Support SE (226 Days) - (Job Number: RTP20260601-026)'',''false'',''297371'',''false'',''true'',''Technician II, Desktop Support SE (226 Days)'',''RTP20260601-026'',''!*!
- Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
- Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
- Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
- Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
- Document interactions, incidents, service requests using the Districts IT Service Management System.
- Create technical documentation and contribute to knowledge base.
- Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.
'',''!*!
- Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
- Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
- Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
- Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
- Document interactions, incidents, service requests using the Districts IT Service Management System.
- Create technical documentation and contribute to knowledge base.
- Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.
'',''!*!
- Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years' experience in Information Technology support services.
- Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
- Proficient in analyzing and resolving technology hardware and software failures.
- Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
- Knowledgeable in wired and wireless network technologies.
- Experienced with user and device management in Microsoft Active Directory.
- Effective communication skills.
'',''!*!
- Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years' experience in Information Technology support services.
- Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
- Proficient in analyzing and resolving technology hardware and software failures.
- Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
- Knowledgeable in wired and wireless network technologies.
- Experienced with user and device management in Microsoft Active Directory.
- Effective communication skills.
'','''','''',''
Edtech-Enterprise Support Services (820)
5501 LBJ FWY
SUITE 1000
Dallas, 75240
'',''Edtech-Enterprise Support Services'',''5501 LBJ FWY'',''SUITE 1000'',''Dallas'',''75240'',''Support Technician II'',''Support Technician II'','''',''Full-time'',''Day Job'','''',''48,219.00'',''48,219.00'',''58805.00'',''58805.00'',''Jun 8, 2026'',''Jun 8, 2026'',''false'',''297371'',''297371'',''true'',''297371'',''false'',''Submission for the position: Technician II, Desktop Support SE (226 Days) - (Job Number: RTP20260601-026)'',''false'',''297371'',''false'',''true''