Technician 2, Video Operations Support

Job Summary

Job Description

About Comcast Technology Solutions [CTS]:
Comcast Technology Solutions, a division of one of the world’s leading media and technology companies, brings Comcast Corporation’s proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don’t have to. Through our portfolio of solutions, we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

Key Responsibilities:

• Receives and Processes media from content providers
• Ensure that content meets clients and broadcast specifications for technical accuracy
• Verifies media and metadata are error-free and works to resolve or escalate any errors that do exist
• Content Publishing: Ensure all media assets and metadata are published to production environments in alignment with established service level agreements (SLAs).
• Quality Assurance: Validate incoming media and metadata for accuracy and completeness; collaborate with content providers to resolve discrepancies and ensure compliance with technical specifications.
• Metadata Management: Identify and correct missing or inaccurate metadata to support proper asset placement, discoverability, and display.
• Standards Compliance: Confirm that all content adheres to current formatting, delivery, and metadata standards.
• Partner Coordination: Receive and process media deliveries from content partners, ensuring timely and accurate ingestion into systems.
• Operational Support: Assist VOD Coordinators by investigating and resolving issues identified during content review.
• Delivery Audits: Perform regular audits by comparing scheduled delivery lists against received assets to ensure completeness and accuracy.
• Issue Resolution: Leverage daily metrics and reporting tools to identify delivery gaps and proactively address issues with content partners.
• Relationship Management: Build and maintain strong working relationships with content partners and internal stakeholders to support seamless operations.
• Escalation & Troubleshooting: Address technical and operational issues within the video operations workflow, escalating as necessary to ensure timely resolution.

Skills & Experience Requirements:

• Analytical & Troubleshooting Skills: Proven ability to identify root causes, resolve issues efficiently, and maintain high standards of accuracy.
• Technical Proficiency: Comfortable working with Microsoft Office Suite (Excel, Outlook, Word) and basic operating system functions, including network and drive mappings.
• Organizational Excellence: Capable of managing multiple priorities, maintaining focus under pressure, and responding promptly to communications across email, Slack, Teams, and other platforms.
• Adaptability: Able to adjust to shifting business needs and prioritize tasks effectively in a dynamic environment.
• Flexible Availability: Willingness to work evenings, weekends, and holidays as needed to support operational demands.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Learn more at jobs.comcast.com/life-at-comcast/benefits
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.

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Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Video Services; Video Operations; Customer Service

Salary:

Primary Location Pay Range: $23.19 - $34.79

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years