Technical Writer

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions - the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: "Preserving customer valuables through refrigeration." For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

What Will You Do?

Under the direction of the Director of Marketing & National Accounts, the Technical Writer will be primarily responsible for developing high-quality technical documentation across multiple publication formats. All content must be consistent in quality, tone of voice, style, and clearly communicate the Zero Zone brand. This role requires close collaboration with engineering, product management, service teams, and other subject matter experts (SMEs).

Essential Responsibilities:

• Develop technical data, drawings, diagrams, and instructions to produce documentation such as spec sheets, manuals, install instructions, case studies, technical papers, etc. Update existing technical documentation as required by changes to product and customer demand. Coordinate production of technical documentation by releasing to vendor for printing or digital distribution and sending for document archiving.
• Develop and edit marketing content such as brochure copy, website copy, blogs, ad copy, newsletters, promotional campaigns, press releases, and bulletins to communicate industry and company news
• Develop supplemental written content as needed, including video scripts, event materials, and press releases.
• Render two- and three-dimensional drawings for marketing collateral. Create illustrations and work with the marketing team to obtain imagery that describes products and their function. Be the contact for outside agencies and provide guidance to them on scope of work.
• Conduct client interviews and create relevant content from those interviews
• Communicate with project teams to ensure technical accuracy of material.
• Contribute to change order projects by attending CO kickoff meetings and determining need for new and updated manuals, instructions, spec sheets, and bulletins/notifications to sales or service.
• Support ESG initiatives through performance documentation, internal awareness materials, and external storytelling collateral.
• Provide cross-functional support for evolving marketing, product, and business communication priorities.
• Other duties as assigned

Requirements for Effective Performance:

• Bachelor's degree in technical writing, engineering, communications, or related field
• 3+ years of experience in writing, with technical writing being the primary focus
• Demonstrated excellence in copywriting/content marketing
• Proficiency with Microsoft Office and Adobe InDesign
• Familiarity with CAD, SolidWorks, SolidWorks Composer, and Adobe Illustrator is essential
• Previous experience in an industrial environment or refrigeration systems is strongly preferred.
• Understanding WordPress is helpful

Skills/Abilities/Specifications:

• Ability to travel monthly
• Ability to work in a fast-paced environment, managing tasks on time
• Strong organizational and project management skills
• Continuous improvement mindset with strong critical thinking, problem-solving, and process optimization capabilities
• Proficiency with CAD software for technical illustration and diagram development

Behavioral & Environmental Requirements:

• Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
• Safety toe shoes and safety glasses are required while in production areas.
• Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds.