Atlassian JIRA, Automation, Bug Tracking/Defect Management, Documentation, Documentation Standards, Editing, English Language, Identify Issues, Knowledge Management Systems, Microsoft Product Family, Microsoft Visio, Multiple Spanning Tree Protocol (MSTP), Network Support, Operations Processes, Procedure Development, Process Flow Diagram (PFD), Product Lifecycle, Release Notes, Software Development Lifecycle (SDLC), Software Patches, Standard Operating Procedures (SOP), Style Guide, Technical Writing
Description
The Technical Writer - Network & Automation Documentation role is responsible for developing, maintaining, and standardizing technical documentation for enterprise network platforms and operational workflows.
Required Skill
- Requirements*:
- Education: Bachelor's or master's degree in any discipline.
- Experience Range: 4-6 years of relevant experience Technical Writer, Documentation Specialist, or similar role supporting network, infrastructure, or platform engineering teams.
- Foundational Skills*:
- • Hands-on experience authoring and maintaining technical documentation using Atlassian Confluence as an enterprise knowledge management system.
- • Proficient with Markdown and structured authoring concepts to support modular, automation-friendly documentation.
- • Proven experience authoring Standard Operating Procedures (SOPs), Operational runbooks, Patch, Readme and release notes, Troubleshooting and escalation guides
- • Strong ability to translate engineering workflows into Step-based procedures, Decision logic, Preconditions, inputs, outputs, and validations
- • Experience documenting API and admin-level workflows, enabling future automation and orchestration.
- • Ability to structure SOPs so they are consumable by automation platforms, orchestration tools, and self-service workflows.
- • Hands-on use of JIRA for requirements tracking, defect documentation, and change-driven updates.
- • Proficiency in MS Visio for network diagrams, process flows, and operational workflow visualization.
- • Ability to supplement SOPs with visuals that improve automation readiness and human execution consistency.
Desired Skills
- Desired Skills*:
- • Familiarity with enterprise SDLC and DDLC (Documentation Development Life Cycle) integration.
- • Strong command of documentation standards and style guides, including:
- Microsoft Writing Style Guide (MSTP)
- Simplified Technical English (STE)
- Organization-specific documentation standards
- • Expertise in plain English technical writing, information mapping, and clarity optimization.
- • Skilled in reviewing, editing, and conforming engineer-written content into enterprise-quality documentation.