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Technical Writer - Manufacturing & Serviceability

Ursus, Inc.

Foster City, CA

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JOB DETAILS
SALARY
$46–$56.95 Per Hour
SKILLS
Adobe Creative Suite, Adobe Product Family, Atlassian JIRA, Automotive Automation, Automotive Engineering, Automotive Manufacturing, Automotive Repair and Maintenance, Autonomous Driving Systems, Best Practices, CATIA CAD, Communication Skills, Content Development, Content Management Systems (CMS), Continuous Improvement, Cross-Functional, Data Quality, Detail Oriented, Document Management, Documentation, Equipment Maintenance/Repair, GitHub, HTML (HyperText Markup Language), Logistics, Maintenance Services, Manufacturing, Manufacturing Operations, Markup Language, Microsoft Office, Multitasking, OEM (Original Equipment Manufacturer), Operational Improvement, Operational Strategy, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Process Flow Diagram (PFD), Product Documentation, Product Lifecycle, Project/Program Management, Safety Process, Safety Standards, Safety/Work Safety, Software Engineering, Source Code/Configuration Management (SCM), Standard Operating Procedures (SOP), Style Guide, Support Documentation, Team Player, Technical Editing, Technical Support, Technical Writing, Training/Teaching Materials, Travel Industry, User Documentation, User Interface/Experience (UI/UX), Vehicle Fleets, Willing to Travel, Writing Skills, XML (EXtensible Markup Language)
LOCATION
Foster City, CA
POSTED
30+ days ago
JOB TITLE: Technical Writer - Manufacturing & Serviceability
LOCATION: Foster City, CA (Onsite)
PAY RANGE: $46 - $56/hr.
DURATION: 6 Months

TOP 3 SKILLS:
  • Bachelor s degree in Technical Communication, Engineering, or a related field, with 4 8 years of technical writing or documentation experience in a manufacturing, automotive, or engineering environment.
  • Strong proficiency with technical documentation tools and systems (e.g., Oxygen XML/DITA, Jira, Dozuki, Adobe Suite) and experience with markup languages such as HTML or XML.
  • Proven ability to create clear, user-friendly technical content (SOPs, manuals, work instructions) while collaborating cross-functionally with engineers, technicians, and SMEs in a fast-paced environment.

Overview:
The company is developing autonomous mobility from the ground up, including creating a unique vehicle tailored to autonomous driving. The Manufacturing Operations (MOps) team supports all manufacturing and fleet-level maintenance, repair, and upgrade operations. This includes the back-end engineering team that delivers various aspects of technical content and support, with a key focus on improving safety and operational efficiencies. The technical writing contractor for MOps will author and maintain all types of manufacturing & serviceability technical documentation to support technicians and engineers with building & maintaining our autonomous vehicle fleet. They will work cross-functionally with engineers and technicians to define, obtain necessary information, and deliver the required documentation.

Responsibilities:
  • Author, edit, and publish a wide range of technical documents, including work instructions, labor time estimates, equipment maintenance guides, product quality specifications, process flows and diagrams, logistics procedures, safety protocols, and standard operating procedures (SOPs).
  • Review and revise existing documents, policies, procedures, and standards to improve clarity, accuracy, and presentation quality.
  • Collaborate with engineers, technicians, and subject matter experts (SMEs) to gather and validate technical information.
  • Create training content that is clear and understandable for technicians and operators, including short video clips and step-by-step instructions.
  • Define and implement style guides and templates to ensure consistency across all technical documentation.
  • Utilize diagrams, illustrations, and callouts to improve user comprehension and engagement in documents.
  • Develop and maintain comprehensive process flows to document manufacturing and operational workflows.
  • Utilize tools and trackers to manage document versions and ensure materials are current and aligned with operational changes.
  • Author, edit, and publish Vehicle operations manuals and mission readiness documentation.
  • Author, edit, and publish vehicle-level inspection, maintenance, and repair remove/replace procedures.
  • Author, edit, and publish software programming and post-repair bring-up.
  • Author, edit, and publish fleet upgrade and rework procedures.
  • Author, edit, and publish technical service bulletins.
  • Author, edit, and publish inspection and maintenance procedures.

Requirements:
  • Bachelor s degree in Technical Communication, Engineering, or a related field.
  • 4 8 years of relevant experience in technical writing, documentation, or related fields.
  • Travel to various company locations as required to support multiple teams within the Manufacturing Operations department.
  • Proficiency in documentation tools and content management systems (e.g., Oxygen, Dozuki, Adobe, Jira, Articulate 360).
  • Experience with markup languages such as HTML, XML, or DITA XML.
  • Familiarity with topic-based authoring concepts and version control systems.
  • Proficiency in Google Workspace and Microsoft Office Suite.
  • Strong understanding of content development lifecycles, documentation best practices, and style guide creation and maintenance.
  • Ability to design user-friendly, intuitive, and accessible technical content using UX principles.
  • Experience managing document workflows, reviews, and release processes.
  • Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise information.
  • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
  • High attention to detail and a strong sense of ownership and accountability.
  • Collaborative team player with a self-starter mindset and proactive problem-solving approach.
  • Commitment to safety, quality, and continuous improvement in documentation practices.

Bonus Qualifications:
  • Vehicle technician or autonomous vehicle operator experience
  • Previous automotive OEM service manual authoring experience
  • Experience with software such as Oxygen XML (DITA), JIRA, GitHub, Confluence, Dozuki, Adobe Creative Suite, CATIA 3DX
  • Bachelor s degree with a focus in Technical Writing


BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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About the Company

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Ursus, Inc.