Technical Writer II

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Lavanya at

Shift / Working Hours: Standard day shift, Full-time, on-site during initial phase, Limited flexibility may be considered later on an as-needed basis, but not remote and not a standard hybrid role.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

Description:

Position Summary

• Client is seeking a contract Technical Writer, with potential to direct hire, to support documentation of Standard Operating Procedures (SOPs) and related work instructions for both SAP-enabled business processes, and business process outside SAP across Supply Chain, Warehouse, Quality, and Manufacturing operations.
• This resource will partner with Value Stream Leads, business SMEs, and project team members to capture and document business processes in a clear, consistent, and controlled format. The role will have two functions: to augment the documentation workload of the Value Stream Leads so they can remain focused on business operations and User Acceptance Testing (UAT) in support of SAP implementation success, as well as support and drive the update, revision and transition from JA business processes in OA to AMPS business processes in ETQ.
• Candidates should have practical knowledge of Supply Chain, Warehouse, and Manufacturing operations. Experience in solar module manufacturing is preferred.
• Understanding of Mandarin and/or written Chinese is preferred
• Experience with ETQ Document Management System is preferred
• To support SAP implementation and quality systems by creating, updating, and converting business process documentation. The role focuses on translating and aligning legacy business processes (JA/OA) into Client's AMPS business processes in ETQ, ensuring accuracy, clarity, and alignment with current manufacturing practices.
• The Technical Writer will work closely with Subject Matter Experts (SMEs) to fill information gaps and improve documentation quality, including grammar and clarity.

Key Responsibilities

• Document SOPs, work instructions, and process guides for SAP-enabled business processes.
• Update, revise and improve Quality Management System Documents transitioning old system to new.
• Work with Value Stream Leads and SMEs to capture process flows, roles, decision points, exceptions, and controls.
• Translate operational and system processes into clear, user-ready documentation.
• Participate in process walkthroughs, workshops, and working sessions to gather documentation requirements.
• Review and revise documentation based on stakeholder feedback.
• Maintain documentation consistency, organization, and version control.
• Support documentation readiness for UAT, training, go-live, and operational sustainment.
• Support transfer and revision of QMS documents into ETQ

Required Qualifications

• Minimum 3 years of experience in technical writing, SOP development, or process documentation.
• Experience documenting processes in Supply Chain, Warehouse, Quality, and/or Manufacturing environments.
• Strong understanding of operational workflows and process documentation practices.
• Experience working with SMEs to gather and validate business process content.
• Business Process Mapping and Flows Experience defining, converting, and documenting business process flows
• Strong written communication, organization, and attention to detail.
• SME Collaboration and Communication Ability to work closely with SMEs to extract, clarify, and validate technical information
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Visio preferred.
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• Experience supporting SAP implementations or documenting SAP-enabled business processes.
• Knowledge of inventory management, warehouse operations, production processes, procurement, and material movement.
• Experience in solar module manufacturing preferred.
• Experience supporting UAT, training documentation, or go-live readiness.
• Experience with ETQ or similar document management systems
• Understanding of Mandarin and or written Chinese
• Experience converting or translating processes between systems or organizations

• Manufacturing domain experience (highly valued)

• Experience refining content translated from non-English sources

• SAP experience, especially documenting process transitions between systems

• Familiarity with ETQ or quality management systems

Deliverables

• Standard Operating Procedures (SOPs)
• Work Instructions
• Process Guides
• Job Aids
• Documentation supporting UAT, training, and go-live readiness

Education

• Bachelor's degree preferred (Technical Writing, Engineering, or related field)
• Equivalent relevant experience may substitute for formal education, especially for strong candidates with manufacturing and/or SAP background

Interview Process:

• Up to 2 interview rounds
• Interviews expected to be virtual (Teams/video)

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Warehouse, SAP, Supply Chain, Quality