Primary Skills: Technical Writing Advanced, AI QA Expertise, Content Strategy Intermediate, LLM Understanding Intermediate, CMS Management Intermediate
Contract Type: W2
Duration: 6+ Months
Location: Remote
Pay Range: $60 - $70 Per hour on W2
Job Summary:
Our client seeks a skilled professional to create and refine internal knowledge base content while rigorously evaluating AI support bot outputs. This role involves a dynamic workflow of writing, testing AI accuracy, and directly addressing content gaps that impact user support. Successful candidates will bridge the technical accuracy of documentation with the intelligent retrieval capabilities of AI systems.
Key Responsibilities:- Develop and update clear, accurate, and discoverable knowledge articles.
- Test and analyze AI support bot responses for correctness and relevance.
- Investigate AI inaccuracies and resolve them by updating or creating content.
- Collaborate with AI development teams to improve system performance.
- Ensure content is optimized for AI parsing and enterprise search.
Must-Have Skills:- Proven experience in creating technical or help center documentation.
- Ability to critically evaluate AI outputs and trace root causes of errors.
- Understanding of how content structure and plain language benefit AI systems.
Domain Experience: Enterprise IT/Help Desk.
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