Calendar Management, Information Technology Consulting, Leadership, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Operational Support, Performance Metrics, Process Flow, Process Flow Diagram (PFD), Project Tracking, Project/Program Management, Regulatory Compliance, Requirements Management, Resource Management, Risk Management, Schedule Development, Standard Operating Procedures (SOP), Strategic Planning, Technical Delivery, Technical Leadership, Technical Writing, Writing Skills
Daily Duties / Responsibilities:
This implementation assistance would include, but is not limited to:
- Status reporting of operational support tasks and related work efforts.
- Identifying metrics and key performance indicators (KPIs) of processes and their output.
- Create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
- Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors.
- Monitor and support deadlines, milestones and activities.
- Apply change, risk and resource management.
- Document all meetings attended, directives, and significant phone conversations.
- Develop and deliver professional technical program updates to DIS leadership and supporting staff.
- Communicates with IT leadership, business leadership and IT business consultants to communicate program strategy, direction and changes.
- Responsible for tracking key project milestones and recommending adjustments to project managers.
- Must possess extensive knowledge and expertise in the use of Microsoft Office tools.
Required Skills (Rank in Order of Importance):
- Excellent technical writing skills; technical writing experience.
- Ability to create effective and clear process flows and similar diagrams in PowerPoint or Visio.
Preferred Skills (Rank in Order of Importance):
- Simultaneously manage multiple reporting requirements.
- Strong schedule management and planning skills.
- Support regulatory compliance projects.
- 5+ years of experience in technical writing.
- Experience with technical SOP documentation and graphic creation in Visio.
Required Education / Certifications:
- Bachelor’s degree or an Associate’s degree with 2 years of experience.