Location: Fort Worth, USA
Division: Solutions
Job Posting Title: Technical Writer-Business Support Specialist
Time Type: Full Time
The Business Support Specialist, Technical Writer will work hand in hand with a global team to define, manage, and control all documents, training tools, visual aids, and forms or templates within one system to maintain and manage the overall standardization of such important records and instructions. This position will also work with subject matter experts to create simplified work instructions, playbooks, and quality alerts by utilizing the client SOP's and QAB's. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams. The BSS will be required to assist in internal audits and help with readiness confirmation utilizing the internal audit templates throughout the business function as it works to support the Pandora requirements. This position will be required to travel occasionally.
Coordinate alignment regarding SOP updates. Manage the timeliness of document review annually as per the customer requirement. Work with SME's to audit documented SOP's to SWI's for accuracy. Control all forms of standardized work instructions, quality alerts, safety alerts, visual aids, playbooks within the document control procedures. Receive SOP's from the client and organize for transference to SWI templates. Write simplified SWI's by utilizing SOP's. Update SWI's by working with site leadership, SME's/Operations leaders. Support teams in writing Playbooks for leadership roles and/or programs. Submit drafts to SME's for approval. Track document update closure for timely implementation. Excel with office applications in which technical writing and document control are developed and managed. Coordinate internal meetings with vested parties regionally and site specifically if necessary. Understand reporting and effectively communicate to leadership current status of documentation. Support the quality team with internal audits.
Other duties as deemed necessary by manager.
Required Skills & Competencies: The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, 1-2 years of related experience, be proficient in organizational skills, language and mathematical technical writing, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications. They should be able to orchestrate multiple projects with project management experience a plus. They must be able to manage execution and to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong computer skills. They will prepare detailed work instructions for operations and coordinate with SME's for approvals and updates.
Work Environment:
Working Conditions: Mixed office and operational environment
Physical Effort: Light Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.
Mental Effort: Sustained concentration and analytical effort
Other: Regular Travel or Weekend/Overnight Shifts
The expected base pay range for this position is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.