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Technical Writer

Advance American Tech

Atlanta, GA

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Business Operations, Business Processes, Business Support, Communication Skills, Computer Skills, Consulting, Contract Creation, Customer Support/Service, Detail Oriented, Documentation, Driver's License, English Language, Income Tax, Information Technology & Information Systems, Liens, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Name Search, Organizational Development/Management, Organizational Skills, Presentation/Verbal Skills, Procedure Development, Process Analysis, Regulatory Compliance, Standards Development, State Tax, Systems Maintenance, Team Player, Technical Writing, Time Management, User Documentation, Willing to Travel, Writing Skills
LOCATION
Atlanta, GA
POSTED
Today

Technical Writer (Contract Position)

The Georgia Department of Revenue currently has 4 technical writer openings in our growing and innovative MVD Business Support and Operations group. This is a 6-month assignment with temp-to-perm potential.

The Department of Revenue's Motor Vehicles Division (MVD) issues Georgia Certificates of Title, Commercial Vehicle permits and various registrations/license plates, as well as records liens and security interests on all vehicles registered in the State of Georgia. In addition, MVD partners with the State's 159 counties to facilitate applications for title and vehicle registrations.

The Technical Writer will be responsible for analyzing current processes and documenting revised processes related to the new DRIVES computer information system taking effect May 27, 2019.

Two Technical Writers will be assigned to reviewing & documenting internal processes at our South Meadow location (Welcome All Road, Atlanta); and two Technical Writers will be assigned to reviewing & documenting processes in county offices throughout the state.

Specific duties include (but are not limited to):

  • Analyze information to determine nature and extent of end user requirements and concerns
  • Document business processes for end users of new system based on legislation (South Meadow or county offices)
  • Assist in the development of standards and procedures used in transition to new system
  • Consult with vendors and/or technical staff to ensure functionality of automated system is consistent with adherence to laws, regulations, and best practice standards of end users
  • Complete all project requirements by hard deadline of June 30, 2019
Minimum Entry Qualifications:

Associate's degree in a related field (Business, IT, CIS, Mass Communications, etc.)

OR High school diploma AND one year of related experience (documenting business processes or workflows, or developing formal user guides or training manuals)

Essential Qualifications:
  • Previous experience preparing professional documentation shared with key stakeholders (ex: reports, presentations, executive memos, etc.)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Effective & professional communication skills (written and oral)
  • Proven attention to detail and good organizational skills
  • Ability to translate complex technical language into plain English
  • Ability to process & understand complex information concisely and effectively
  • Strong time management skills with the ability to work cooperatively in a team environment
  • Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and also in relation to maintenance of systems
  • Valid driver's license and ability to travel
Preferred Skills:
  • Technically savvy
  • Previous experience as a liaison between work groups
  • Previous experience using computer information systems to provide customer support
  • Previous public speaking experience
  • Proficiency in Microsoft Visio or similar software for developing org charts
  • Experience using SharePoint (or similar software) as a repository for project documentation
  • At least one year of experience documenting business processes or workflows, or developing formal user guides or training manuals

IMPORTANT:

Selection to this assignment is not a guarantee of future employment with the Georgia Department of Revenue. All selected applicants for Department of Revenue positions will be subject to a State of Georgia tax records check and a criminal background investigation before final approval to begin work. To qualify to work at the Department, you are required to have filed a State of Georgia tax return for the past five (5) years, and you cannot have any unpaid taxes to the State of Georgia. Additional background processes may be in place for some positions, such as law enforcement. In addition, the highest level of education indicated on the Team Georgia Careers Profile will be verified.
Budget Information
Critical Hire Code (Assigned by Approver)

Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.)
Standard Background Verification
(Required for all new proposals)

1- State Criminal Record verification (past 7 years covering each State in which the candidate has resided)

1- SSN Name Search

1- Federal Criminal Records Verification (past 7 years)

1- US Criminal Record Search (a.k.a., National Criminal Search/Sex Offender Search that includes all 50 states regardless of states previously resided)
(Suppliers Only)
To order, click on the link to the right:
Order Standard Background Verification

Instructions

The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.

Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.
Agency Certification(s) Attention!
All GaDOR candidates must have filed, paid, and be up-to-date on all Georgia state income tax.

Please read and understand the following statement carefully:

I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee.
Do you agree with the above statement?I Agree Type Qualification Description Competency Experience Required

About the Company

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