Technical Unit Leader

Work Schedule ------------

12 hr shift/days Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, No contact lens allowed; prescriptive glasses will be provided, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description ----------------

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Excellent Benefits Package -------------------------

Review our company's Total Rewards

Medical, Dental, & Vision benefits-effective Day 1 Paid Time Off & Holidays 401K Company Match up to 6% Tuition Reimbursement - eligible after 90 days! Employee Referral Bonus Employee Discount Program Recognition Program Charitable Gift Matching Company Paid Parental Leave Career Advancement Opportunities

Location/Division Specific Information --------------------------------------

Greenville, NCRELOCATION ASSISTANCE IS NOT PROVIDED

Must be legally authorized to work in the United States WITHOUT SPONSORSHIP OF ANY KIND NOW OR IN THE FUTURE Must be able to pass a comprehensive background check, which includes a drug screen.

Environmental Conditions ------------------------

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair, etc. allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Manager, Operations Support -----------------------------

### Job Summary

The Manager, Operations Support provides leadership and strategic direction for teams that drive efficient, compliant, and continuously improving manufacturing operations. This role oversees Deviation Management, Batch Record Review, Process Improvement, and Operations Learning & Development, ensuring alignment with business goals and regulatory standards. The position fosters a culture of accountability, collaboration, and continuous learning to enhance performance across the value stream.

### Key Responsibilities

• Lead and develop the Operations Support organization, including Deviation Management, Batch Record Review, Process Improvement, and Learning & Development teams.
• Ensure all operational support activities meet cGMP, GDP, and internal quality and safety requirements.
• Oversee the deviation management process, ensuring timely investigations, robust root cause analysis, and effective CAPA implementation.
• Direct the batch record review process to ensure accuracy, compliance, and continuous improvement in documentation practices.
• Drive a culture of continuous improvement by implementing Practical Process Improvement (PPi), Lean, or Six Sigma methodologies.
• Analyze process and quality performance metrics to identify trends and drive proactive improvement initiatives.
• Oversee the design, delivery, and evaluation of operations training programs to ensure workforce capability and compliance.
• Collaborate cross-functionally with Manufacturing, Quality, Engineering, and HR to align support activities with site priorities and strategic goals.
• Provide leadership, coaching, and performance management to build a high performing, engaged team.
• Represent Operations Support in site leadership forums and act as a key driver for operational excellence and employee development initiatives.

### Requirements

• Bachelor's degree in Science, Technology, Engineering or Operations Management is preferred.
• Minimum 5 years of experience in pharmaceutical or regulated manufacturing, including 2+ years in a leadership role.
• Experience with manufacturing and quality systems preferred.
• Knowledge of Lean, PPi, and process improvement tools desired.

Knowledge, Skills, Abilities ---------------------------

• Strong understanding of GMP, GDP, and safety standards.
• Proven ability to influence cross-functional teams and manage multiple priorities.
• Proficient in TrackWise, SAP, and Microsoft Office.
• Excellent leadership, communication, and analytical skills.
• Strong organizational and documentation skills.
• Proficiency with the English language.

Physical Requirements / Work Environment -----------------------------------------

Work may involve moderate physical exertion, including lifting medium-weight objects and periods of standing, walking, or sitting. Requires dexterity to operate equipment and a computer for extended periods. Regular exposure to manufacturing environments where PPE and safety precautions are required.

Disclaimer: This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed. Nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.