Security Clearance: Secret
Location: Chantilly, VA
Job Type:Full-Time
Target Salary Range*: $50,000 - $60,000
*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position Overview:
Amatriot is seeking a motivated, career and customer-oriented Technical Trainer to join our team based out of Chantilly, VA.
Key Responsibilities:
- Design, Develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees.
- Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
- Ensure training materials reflect current CACMS features, updates, and best practices.
- Create documentation for standardized data collection, inspection, and collaboration processes.
- Provide daily status reporting to management and customers during training activities.
- Complete and submit all reporting requirements in a timely manner.
- Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders.
- Communicate effectively with both technical and non-technical audiences.
- Work independently and within small teams to support various software and systems-related tasks.
- Work with customer teams and functional organizations to establish training content and objectives.
- Ability to follow defined processes and document any issues/problems clearly.
- Ensure training material reflects current product features.
- After-hours and weekend support will be required as needed to support overseas or domestic training tasks.
- Coordinate training schedules, logistics, and participant communications.
- Track training completion rates and maintain accurate records in learning management systems.
- Evaluate training effectiveness through assessments, surveys, and performance metrics.
Qualifications:
Education:
- Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences. Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.
Experience:
- 5 years of experience in Training and/or Information Technology.
- Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrated initiative, sound judgment, effective decision-making.
- Must be able to travel up to 25% domestic and internationally.
Preferred Qualifications:
- One or more technical certifications (Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.
- Experience training end users on complex hardware and software solutions is highly preferred.
- Experience delivering technical training via remote training tools such as MS Teams.
- Experience with Salesforce.
Physical Requirements:
- Must be able to remain in stationary position for up to 50% of the time.
- Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
- Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers.
- Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
- Must be able to deliver presentations as needed.
- Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
- Must be able to fly on international flights up to 18 hours.