Technical Support Technician

Company: E-Commerce

Job Title: Technical Support Technician
Employment Type: Contract for 6 Months 
Location: New Carlisle, Indiana
Shift: – 8:00 AM to 5:30 PM
Schedule Options: Onsite (Mon to Fri)

Pay Rate : $20-$24 per hour

Responsibilities:

• Monitor the queue for new requests, changes, or projects.
• Plan and implement assigned projects according to defined processes and standards.
• Estimate project requirements in terms of time, cost, and resources.
• Follow change management guidelines during project execution.
• Work with vendors as needed and monitor their work.
• Collaborate with cross-functional teams, including network TPM and engineers.
• Stay updated on new technologies, processes, and designs.
• Adhere to safety and security standards.
• Troubleshoot network or physical component issues during deployment. Communicate with stakeholders and provide regular updates.

Required Skills:

• Basic networking knowledge, including understanding of TCP/IP networks, DHCP, and Static IP.
• Basic knowledge of cabling (Fiber Optic – single mode and multimode). Basic hardware and IT system understanding.
• Ability to set up servers (rack installation, wiring servers, cable installation).
• Ability to lift and rack equipment up to 40 pounds.
• Reliable transportation.

Nice to Have:

• Experience working in a data center environment.
• Time management and project management skills.
• Ability to schedule heavy activities and meet timelines.
• Strong work ethic.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.