Sign upLog in

Technical Support Specialist

MRA Recruiting Services

Vandalia, OH

Apply
JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Automation, Automation Systems, Best Practices, Business Solutions, Communication Skills, Communication Systems, Control Systems, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Electrical Wiring, Establish Priorities, Field Sales, Frequently Asked Questions (FAQ), High School Diploma, Human Resources, Identify Issues, Inside Sales, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Motion Control, Multitasking, On Site Support, Online Chat, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Product Pricing, Product Support, Product Testing, Programmable Logic Controller (PLC), Record Keeping, Recruiting/Staffing Agency, Robotics, Sales, Sales Training, Software Administration, Support Documentation, System Integration (SI), Systems Administration/Management, Technical Leadership, Technical Support, Technical Writing, Time Management, Writing Skills, ZenDesk
LOCATION
Vandalia, OH
POSTED
Today
Technical Support Specialist 
Triad Technologies 
Vandalia, OH
The Technical Support Specialist – Motion Control provides technical support for Triad’s motion control product lines, serving as a key resource for troubleshooting, product application guidance, and technical issue resolution. This role supports customers and internal teams by diagnosing product issues, assisting with system integrations, and providing solutions focused on motion control, sensors, robotics, and other automation technologies. This position works closely with Engineering, Customer Experience, Product Management, and Sales teams to enhance product knowledge and deliver exceptional customer support. This is a full-time position, M–F, 8:00 am – 5:00 pm.
  • Provide technical support via phone, email, live chat, or other communication channels for a wide range of automation products, including sensors, actuators, motion control systems, robotics, and PLCs.
  • Assist customers and internal teams with application analysis and product selection for automation systems, recommending creative, cost-effective solutions that factor in product availability, lead times, and performance requirements.
  • Guide customers through troubleshooting procedures, product setup, and system diagnostics for automation equipment, ensuring a smooth and efficient resolution process.
  • Act as a customer advocate by delivering responsive, solutions-focused support and ensuring technical guidance aligns with customer needs, expectations, and long-term success.
  • Troubleshoot and resolve escalated technical issues from customer field sales, inside sales, and customer experience teams with a sense of urgency and ownership.
  • Recommend suitable products based on customer specifications and application requirements, while proactively offering alternatives based on availability and delivery timelines.
  • Support and maintain product data in the P21 system, including item setup, maintenance, and documentation updates specific to automation product lines.
  • Prioritize daily support tasks to ensure timely and professional responses that meet or exceed customer and departmental expectations.
  • Develop and maintain technical documentation, including FAQs, application notes, and troubleshooting guides to support both internal stakeholders and external customers.
  • Participate in product validation and testing efforts, collaborating with Engineering and Product Management to identify enhancements and implement customer-centric solutions.
  • Conduct or assist with product and application training sessions for internal team members and external customers, strengthening product knowledge across the organization.
  • Attend supplier product and technical training sessions to maintain up-to-date expertise on automation product offerings and best practices.
  • Track and document all customer interactions in Zendesk with clear, detailed notes to ensure visibility and consistency across support teams.
  • Collaborate cross-functionally with Engineering, Product Management, Pricing, Operations, and Sales to improve internal workflows and enhance the overall customer experience.
  • Other duties as assigned.

Qualifications

  • 3+ years of technical support, field service, or application support experience in automation or industrial controls preferred.
  • High School diploma or equivalent required; technical trade certification or equivalent work experience preferred.
  • Strong working knowledge of automation products such as PLCs, HMIs, sensors, robotics, actuators, and motion control systems.
  • Strong troubleshooting abilities with an understanding of control systems, wiring diagrams, and programming basics.
  • Excellent verbal and written communication skills, with the ability to convey technical information clearly and professionally to both technical and non-technical audiences.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining strong follow-up and attention to detail.
  • Highly organized, with the ability to document support cases thoroughly and maintain accurate technical records.
  • Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.
  • Proficient in Microsoft Office Suite, including Outlook, Teams, Word, and Excel.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

Powered by JazzHR

About the Company

M

MRA Recruiting Services

HR Recruiting Services

"The Right Fit. Right Hire. Right Now."

 

HR Recruiting is a diverse national employment firm provider of HR solutions and a leading provider of direct-hire, permanent and contract placements.

We take pride in the quality of service we provide to our clients and job seekers.  Building personal relationships with them, providing valuable advice, making sure we are responsive to their needs, being helpful and staying proactive.

We invite you to learn more about our practices to identify services that will help improve your company's performance in our "Employers Section" and let us know how we can assist you.

For our job seekers , please  go to our "Job Seekers" page and tell us about your interest and visit our "Career Page" to review our opened positions and apply.

​

 

COMPANY SIZE
1 to 9 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.hrrecruitingservices.com/