Communication Skills, Computer Workstations, Customer Support/Service, Documentation, Identify Issues, Information Technology & Information Systems, Multitasking, Network Administration/Management, Network Configuration Management, Peripheral Hardware, Problem Solving Skills, Software Administration, Software Installation, Technical Support, Time Management
Job description:
As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. You’ll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
On-site troubleshooting for hardware, software, and networking issues.
Setup, configure, and maintain workstations and peripheral devices.
Assist with software installations and updates.
Provide technical support to clients and document resolutions.
Collaborate with remote teams and escalate complex issues as needed.
Qualifications:
Basic knowledge of IT systems, networking, and troubleshooting.
Strong communication skills and customer service orientation.
Ability to work independently and manage multiple tasks.
Experience in an MSP or similar environment is a plus, but not required.
Job Type: Full-time
Work Location: In person
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DATAFLOW BUSINESS SYSTEMS INC