Technical Support Specialist

What We Need

Corpay is currently looking to hire a Technical Support Specialist to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, we are seeking a detail-oriented and technically skilled individual to join our Technical Support team, providing Tier 2 support across multiple Corpay Payables technology platforms. This role is essential to ensuring seamless customer experiences by supporting a diverse portfolio of payment automation, invoice automation, document management, commercial card, expense management, and ERP-integrated SaaS solutions.

As a Technical Support Specialist, you will be responsible for handling escalated technical issues, managing system administration tasks, supporting application configuration, troubleshooting integrations, and maintaining clear documentation. This role will support multiple technical support teams, balancing workload across business areas based on customer demand while collaborating with cross-functional partners to ensure timely resolution of support requests in accordance with established service level agreements (SLAs).

How We Work

As a Technical Support Specialist, you will be expected to work in a hybrid environment reporting to our Brentwood, TN or Richmond, VA office location.

Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN or Richmond, VA
• Company-issued equipment
• Hands-on training

Responsibilities

• Providing Tier 2 technical support for multiple Corpay Payables technology platforms, troubleshooting complex application, configuration, and integration issues.
• Handling escalated technical issues including batch file errors, metadata mismatches, workflow updates, application configuration, and performance-related concerns.
• Managing user access, authentication, system settings, and application configurations, including SSO/MFA administration and troubleshooting.
• Supporting ERP integrations, data imports and exports, workflow configuration, and installation or upgrade activities to ensure successful customer outcomes.
• Troubleshooting integration issues, application errors, and log files to identify root causes and recommend appropriate resolutions.
• Working support cases across multiple technical support teams, balancing ticket volume and priorities based on business demand.
• Collaborating directly with Product, Development, Implementation, and Engineering teams to investigate, escalate, and resolve complex Tier 3 issues.
• Assisting with customer onboarding activities by providing technical support related to system configuration and platform functionality.
• Maintaining accurate documentation of issue resolution, technical findings, and customer communications within Salesforce and ServiceNow.
• Communicating effectively with customers, Account Managers, Customer Success, and internal stakeholders throughout the support lifecycle.
• Ensuring timely resolution of support tickets while meeting established SLA response and resolution targets.
• Identifying opportunities to improve support processes, documentation, and knowledge-sharing across the Technical Support organization.

Qualifications

• 2-4 years of Technical Support experience supporting SaaS applications or enterprise software solutions.
• Experience supporting payment automation, invoice automation, document management, ERP-integrated platforms, or similar business applications.
• Experience troubleshooting application configurations, workflow automation, system integrations, and data import/export processes.
• Experience using Salesforce and ServiceNow or other enterprise ticket management systems.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to independently manage complex technical issues.
• Excellent written and verbal communication skills with a strong focus on customer service.
• Experience collaborating with Product, Development, Engineering, and cross-functional business teams.
• Ability to prioritize work across multiple support queues while maintaining SLA commitments.
• Strong documentation skills and attention to detail.
• Background in technical support, account management, product implementation, or enterprise application support.
• Comfortable working in a fast-paced, client-facing environment with shifting business priorities.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.