Our client, a leading Technology company, is seeking a Part-Time Technical Support Specialist in Philadelphia, Pennsylvania. This position is ideal for individuals with experience in providing technical assistance and support related to computer systems, hardware, and software. You will troubleshoot issues, document solutions, and ensure customer satisfaction.
The Technical Support Specialist will play a crucial role in maintaining the functionality of our client's systems and providing valuable feedback on improvements. This role requires good communication skills and the ability to work in a fast-paced environment. Become a part of a team that values innovation and customer service.
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems and applications
Diagnose and resolve technical hardware and software issues
Document internal procedures and troubleshooting guides
Install and configure computer systems and applications
Manage user accounts and permissions as needed
Communicate effectively with users to understand their concerns
Assist in training users on software and systems features
Requirements
Associate degree in Information Technology or related field preferred
Minimum 1 year of experience in a technical support role
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite and Windows operating systems
Ability to work independently and in a team environment
Benefits
Flexible part-time work schedule
Opportunity for advancement within the company
Access to ongoing training and development programs
Health and wellness benefits
Collaborative and supportive team culture
Paid time off and holidays prorated for part-time employees