Overview Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Atlanta, GA.
We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our Hayward Commercial Aquatics team. The successful candidate will provide technical support and training for Hayward CAT Controllers and related commercial products. This role requires a strong understanding of swimming pool water chemistry, pH, and ORP, with prior CPO (Certified Pool Operator) experience preferred.
Responsibilities • Provide technical support for CAT Controllers and other Hayward Commercial products via phone, email, and in person. • Conduct technical trainings for commercial customers, partners, and internal staff - both in-person and online. • Manage and maintain the Commercial Training Hub facility in Atlanta, ensuring it is prepared for product demonstrations, classes, and hands-on training. • Assist with troubleshooting water chemistry issues related to pH, ORP, and sanitization on commercial pools using CAT Controllers. • Develop and update training materials, presentations, and technical documentation. • Support the Commercial Aquatics sales and service teams with technical product knowledge and field support when needed. • Participate in conferences and customer site visits as required. • Stay current with industry trends, product developments, and advancements in pool chemistry control technology.
Qualifications • Solid understanding of swimming pool water chemistry, including ORP, and other key water balance parameters. • CPO (Certified Pool Operator) certification preferred (or ability to obtain). • Previous experience with CAT Controllers, or similar automated pool water chemistry control systems, is highly desirable. • Strong presentation and public speaking skills - comfortable leading training sessions for groups of various sizes. • Excellent verbal and written communication skills. • Customer service mindset with ability to build rapport with clients and partners. • Organized and detail-oriented with ability to manage training schedules and resources. • Ability to travel occasionally for off-site trainings, trade shows, and customer support.
Careers at Hayward
Hayward Pool Products is dedicated to the development and progression of what it considers to be its greatest and most valuable resource - its employees. By providing self-development opportunities such as tuition assistance, professional education funding, and external and internal training, employees can improve their career potential with the company and develop job related skills needed to increase their responsibility within the organization.
In addition to these self-development programs, Hayward offers employees various career advancement opportunities through a National Job Posting program, which allows employees to pursue personal, professional, and organizational goals, leading to greater career satisfaction and morale. We offer an excellent compensation and benefits package, which includes medical, dental and life insurance, 401(k) and bonus plan.
Apply
We invite motivated professionals to share our vision of new growth and product innovation. For consideration, please send your resume with salary requirements and the appropriate reference code by e-mail to: ELIZ620HR@haywardnet.com; fax 908-351-5723; or mail to Attn: Human Resources Dept., Hayward Pool Products, Inc., 620 DivisionStreet Elizabeth, New Jersey 07207. E.O.E. M/F/D/V
Visit www.haywardnet.com for more information about Hayward Pool Products.