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Technical Support Specialist
Salary
$6,341.70 - $7,822.93 Monthly
Location
Both Liberal Arts Campus & Trade Tech and Community Learning Campus, CA
Job Type
Full-Time
Job Number
27-005
Department
Information Technology Services
Opening Date
07/28/2026
Closing Date
8/20/2026 6:00 PM Pacific
Description
TECHNICAL SUPPORT SPECIALIST
MERGED RECRUITMENT
12-MONTH ELIGIBILITY LIST
RANGE 36, $6,341.70 - $7,822.93 MONTHLY
CURRENT VACANCY: 100%, 12 MONTHS
This recruitment will be used to fill all current and future vacancies.
The Information Technology Services Department of the Long Beach Community College District is seeking highly-qualified individuals to be our Technical Support Specialist! These incumbents will perform routine to complex and responsible systems and network maintenance and support functions for District computers, networks and devices; installs and configures servers, workstations and other devices. We are looking for someone who has experience in providing second-level problem resolution and technical support services to information technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services and various server platform connections.
Additionally, we are looking for someone who has obtained a Bachelor's degree in information technology, computer science, management information systems, or a closely related field; and one (1) year of progressively responsible experience in providing customer support in an information systems operating environment similar in size and complexity to that of the District; or an equivalent combination of training and experience. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented LBCC team!
A limited number of candidates who best meet the needs of the District will be invited to continue in the examination process. It is important that your responses are clear and concise. Responses that are incomplete or unclear will not receive credit. The Work Experience you list on the application must also include all recent and relevant experience (including volunteer or unpaid work if the duties/responsibilities directly related to the job you are seeking) in order for your application and supplemental application to be considered. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.
AT-A-GLANCE POSITION INFORMATION
For further information on the position or application process, please contact (562) 938-4791 or (562) 938-4372.
ABOUT LONG BEACH CITY COLLEGE:
Long Beach City College is committed to providing equitable student learning and achievement, by delivering high quality educational programs and support services to our diverse communities. Long Beach City College currently has the privilege of serving approximately 34,798 students, the majority of whom are students of color. Long Beach City College is a Hispanic serving institution, and of our student population 59% are Hispanic/Latinx, 14% are White, 12% are Black/African American, 10% are Asian & Filipino, 5% are multi-ethnic, and 1% are Pacific Islanders. An ideal candidate will demonstrate cultural competency in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities. For more information on our college demographics please click here: https://www.lbcc.edu/pod/college-facts.
Long Beach City College is committed to empowering our students to become active, ethical participants in their learning, as well as in the democratic structures that give them voice and agency in shaping their society and world. In an environment that is caring, supportive, and inclusive, LBCC promotes equitable learning and educational achievement by delivering innovative, high-quality degree programs, certificate programs, holistic support services, and leading-edge workforce preparation for our diverse communities.
Please check out the LBCC mission and values and other strategic initiatives below to learn more.
Duties
GENERAL PURPOSE
Under general supervision, performs routine to complex and responsible systems and network maintenance and support functions for District computers, networks and devices; installs and configures servers, workstations and other devices; provides second-level problem resolution and technical support services to information technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services and various server platform connections; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
Technical Support Specialist is the entry-level professional class in the information technology user support class series. Incumbents provide a variety of routine to complex services to information technology customers intended to assist them in making effective use of computer hardware, standard and specialized software, peripheral equipment, devices and other technology tools to meet District operating and business requirements. Incumbents are expected to provide support and second-level problem resolution and technical support services with high reliability and a minimum of supervision and direction.
Technical Support Specialist is distinguished from Senior Technical Support Specialist in that incumbents in the latter class are responsible for performing the most complex workstation and network maintenance and support functions and provide third-level problem resolution and technical support services to information technology customers.
For the full position description, please click here: Technical Support Specialist.
Qualifications
Education, Training and Experience:
Bachelor's degree in information technology, computer science, management information systems, or a closely related field; and one (1) year of progressively responsible experience in providing customer support in an information systems operating environment similar in size and complexity to that of the District; or an equivalent combination of training and experience.
Experience is evaluated on the basis of a verifiable 35 hour week, unless specified otherwise. Prorated part-time experience may be acceptable.
Licenses; Certificates; Special Requirements:
May require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance policy.
Meeting the minimum requirements of the position does not guarantee advancement in the selection process. Candidate qualifications will be assessed to determine those who meet and exceed requirements and are deemed most competitive amongst the applicant pool to proceed.
Additional Information
APPLICATION AND SELECTION PROCESS:
To be considered a candidate for this position, all materials required should be received by the Long Beach City College Office of Human Resources by the closing date. Incomplete or late applications will be disqualified from further consideration. Qualified candidates will be notified in writing if they are moving forward in the selection process.
Application Process:
Selection Process:
The following examination segments are pass/fail and may be utilized during the selection process:
(the above will be scored on a job-related basis)
Please note that this schedule is tentative and subject to change
Written Examinations (in-person): TBD
Qualifications Appraisal Interview (may be via Zoom or in-person): TBD
Final interview (in-person only): TBD
Test parts are determined by the size and competitiveness of the candidate pool. A limited number of candidates who best meet the needs of the District will be invited to continue in the examination process. It is important that your responses are clear and concise. Responses that are incomplete or unclear will not receive credit. The Work Experience you list on the application must also include all recent and relevant experience (including volunteer or unpaid work if the duties/responsibilities directly related to the job you are seeking) in order for your application and supplemental application to be considered. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.
DISABILITY ACCOMMODATIONS
Individuals who require reasonable accommodations in the Application or Examination Process in accordance with ADA should notify the Human Resources Office at least 5 (five) days prior to the closing date, by calling (562) 938-4372 or emailing careers@lbcc.edu.
THE LONG BEACH COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER
The Long Beach Community College District is committed to the principles of equal employment opportunity and equity-minded hiring practices. It is the Districts policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, language, accent, citizenship status, race, color, ancestry, national origin, age (40 and over), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), religion, creed, sexual orientation, gender identity, gender expression, parental status, marital status, military or veteran status, physical or mental disability or medical condition, genetic information, or on the basis of these perceived characteristics.
Fair Chance Statement
At Long Beach City College, we are deeply committed to equity and creating access to meaningful opportunities for all individuals, regardless of their past. We recognize the systemic challenges that formerly incarcerated individuals face when re-entering the workforce and are committed to supporting their journey towards finding successful and fulfilling careers.
As part of our inclusive hiring practices and unwavering commitment to diversity, we strongly encourage applications from individuals with lived experience in the justice system. Prior incarceration does not disqualify you from consideration; all applicants are evaluated based on their qualifications and alignment with the role.
In compliance with the California Fair Chance Act, applicants are not required to disclose conviction history, or participate in a background check, prior to a conditional offer of employment. After making a conditional offer and running a background check, if Long Beach City College is concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report before a final employment decision is made.
Transfer Requests for current LBCC Employees:
District employees may request to transfer by completing the Transfer Request Form. (Download PDF reader)
Ancestral Land Acknowledgement
Long Beach City College acknowledges our presence on the traditional ancestral land of the Gabrielino/Tongva peoples. This land remains unceded territory. We acknowledge the painful history of genocide and forced removal from this territory. Long Beach City College honors and respects the Gabrielino/Tongva ancestors and their connection to this land.
Leaves: Liberal sick leave, holidays, bereavement and emergency leaves are provided for all permanent Classified employees.
Benefits earned by a regular classified employee working at least 50% or more are as follows:
Insurance: The District provides medical, dental, vision care, and life insurance for the employee and their dependents.
Retirement: Classified employees are members of the Public Employees Retirement System (PERS).
01
Individuals who require reasonable accommodations in the Application or Examination Process in accordance with ADA should notify the Human Resources Office at least 5 (five) days prior to the closing date, by calling (562) 938-4372. Do you need reasonable accommodations?
02
Please initial below that you understand and acknowledge the following: During the recruitment process, LBCCD uses e-mail to contact or notify all applicants with important information. We encourage applicants to check their email account frequently. Please add "@lbcc.edu" and "@governmentjobs.com" to your Safe Senders List and/or Address Book to reduce the chance of messages from the Personnel Commission being delivered to Spam or Junk Mail.
03
This position requires you to live and be a California resident. If you currently live outside of California, if offered the position, are you willing to relocate?
04
Please initial below that you understand and acknowledge the following: Your Work Experience in the application must include all your recent and relevant experience including volunteer or unpaid work if the duties/responsibilities directly relate to the job you are seeking. Experience is evaluated on the basis of a verifiable 35 hour week, unless specified otherwise. Prorated part-time experience may be acceptable. Applications that are incomplete and/or fail to include all necessary documents by the deadline date will be rejected. DO NOT refer to your resume in lieu of completion of the required application.
05
Please initial below that you understand and acknowledge the following: I am required to list all qualifying work history on my application and attach supporting documents, including licenses and proof of diploma or transcripts in order to have a complete application on file. Proof of education for degrees or units outside the United States must include proof of educational equivalency. If I do not submit all required documentation, by the closing date of the recruitment, I understand my application will be rejected as incomplete.
06
If you do NOT meet the minimum qualifications as stated and would like consideration based on a combination of education and experience, you are required to attach a equivalency statement that describes how the combination of your education and experience qualify you for this position.
07
What is your highest level of education completed?
08
What specific discipline/major is your degree in?
09
If you selected "or a closely related field" above, please indicate your major of study. Please type "N/A" in this field if you selected a discipline/major above.
10
How many years of progressively responsible experience in providing customer support in an information systems operating environment similar in size and complexity to that of the District do you have? Note: Experience is evaluated on the basis of a verifiable 35 hour week, unless specified otherwise. Prorated part-time experience may be acceptable. Experience must be listed on application to be considered.
Required Question
Employer Long Beach City College
Address 4901 E. Carson St.
Human Resources, Building T1045, Mail Code G3
Long Beach, California, 90808
Phone 562-938-4372
Website http://www.lbcc.edu/