We are seeking a Desktop Support Technician to serve as the front line of IT support for a large user base within a healthcare environment. This role acts as a face of IT, delivering high-quality technical support while ensuring a positive user experience. The ideal candidate is customer-focused, adaptable, and comfortable supporting users with a wide range of technical abilities. Responsibilities:
Provide remote desktop support for Windows-based users across a large enterprise environment.
Troubleshoot and resolve hardware, software, and endpoint issues, including Microsoft 365 and Microsoft Exchange.
Assist users of varying technical skill levels, including providing hands-on support when needed.
Deliver consistent, professional, and customer-focused support experiences.
Document issues and resolutions, escalating when appropriate.
Must-Haves:
Hands-on experience supporting Windows desktop environments.
Professional experience with Microsoft Intune.
Experience supporting Microsoft 365 and Exchange environments.
Strong communication and customer service skills.
Team-oriented mindset with a coachable and adaptable approach.
Ability to support both non-technical users and executive-level stakeholders.