Analysis Skills, Basic Cardiac Life Support (BCLS), CPR Certification, Communication Skills, Computer Hardware, Computer Operations, Computer Science, Computer Skills, Computer Software, Computer Systems, Cookies, Corrective Action, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Analysis, Database Administration, Detail Oriented, Documentation, English Language, Enterprise Applications, Equipment Maintenance/Repair, Equipment Replacement, Ergonomics, Establish Priorities, Facilities and Maintenance, Family Medicine, Hand Tools, Hardware Installation, Healthcare, Hospital, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Lift/Move 50 Pounds, Management of Information Systems/Technology (MIS), Market Surveys, Material Moving, Medical Billing, Medical Library, Medical Office, Medical Records, Needs Assessment, Network Administration/Management, Nursing, Occupational Health, Operating Systems, PC (Personal Computer) Systems, PC Software, Patient Care, Performance Management, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project Design, Record Keeping, Regulatory Requirements, Remote Access, Software Administration, Software Installation, Standard Operating Procedures (SOP), Systems Analysis, Team Player, Technical Support, Testing, Time Management, Vaccination, Writing Skills
Technical Support Specialist I in Granger, IN - Careers at Beacon Health System - Jobs in Healthcare Technical Support Specialist I in Granger, IN - Careers at Beacon Health System - Jobs in Healthcare
Back to Beacon Health System Jobs Home
- Search Jobs
- Events
- Benefits
- Saved Jobs
- What's New
×
Beacon Health System has been named to the prestigious 2023 Forbes list of America's Best Employers by State.
"We are honored to be recognized by Forbes as one of the top employers in the state of Indiana," said Beacon Health System CEO Kreg Gruber. "I am grateful to our associates for their significant contributions to our health system and their unwavering dedication to our patients every day. We strive to make Beacon a great workplace for everyone."
"I want to thank and congratulate each and every Beacon associate for their hard work, because we can't be a great employer without them," Gruber said. "This recognition would not be possible without a commitment to our mission - to deliver outstanding care, inspire health and connect with heart."
COVID Vaccination Required
Our mission is to deliver outstanding care, inspire health and connect with heart. For us to fully deliver outstanding care, we must ensure we provide the safest environment for care that we can. Beacon is now requiring the COVID vaccination for all associates.
Beacon Breaks Ground on New Memorial Hospital Patient Tower
In October 2022, Beacon Health System leaders broke ground on the new 10-story patient care tower on the campus of Memorial Hospital of South Bend. This transformational, once-in-a-generation project is designed to enrich the patient, family and visitor experience while meeting the growing healthcare needs of residents in our area for decades to come.
The tower is expected to create an estimated 500 new jobs in the community upon anticipated completion in early 2026. Click here to learn more about the new patient tower.
Back to Search Results
Previous Opportunity
Next Opportunity
Technical Support Specialist I
- Granger, IN
- Information Systems
- Beacon Health System
- Full-time - Day - M-F 8:00 am - 4:30 pm
- Req #: 222738
Apply Now Save Job Saved
Summary
Reports to the Manager of Technical Support or the Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and the maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Installs new and replacement PC / Server-related hardware and software by:
- Installing new and replacement PCs for end-user departments, as directed by the Manager.
- Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users.
- Maintaining required documentation according to established departmental policies and procedures.
- Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in.
Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by:
- Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems.
- Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person).
- Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation.
- Facilitating the delivery of solutions which meet the end-user department''s needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer.
- Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies).
Programs, Installs and Troubleshoot Printers by:
- Unboxing, assembling and installing new printers
- Configuring printers to work on the network and work with analyst on application setup
- Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
- Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology.
- Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies.
- Completing other job-related duties and special projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon''s six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Education and Experience
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate''s degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.
Knowledge & Skills
- Requires technical knowledge of computer operations.
- Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software.
- Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations.
- Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment.
- Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data. Also requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner.
- Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and co-workers in a professional, clear, courteous and responsive manner.
Working Conditions
- Works in an office environment.
- May experience some mental/visual fatigue due to continued use of computer equipment.
- Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines.
- Requires the ability to work a flexible schedule, including being on-call, in order to meet the needs of the Department.
Physical Demands
- Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.
Share:
Apply Now
Related Jobs
Granger, IN
Granger, IN
- Health Data Intell Architect
Granger, IN
- Database Administrator III
Granger, IN
Granger, IN
- Systems Analyst I - Patient Accounting
Granger, IN
Not the right fit?
Join our Talent Network to learn more about all current and future job opportunities.
Join Our Talent Network
2023 Beacon Health System
About Us | Contact Us
Community Health Resources
Beacon Health Foundation
Patients & Visitors
Patients & Visitors
- Mayo Clinic Medical Library
- Patient Portal Login
- Pay Bill & Financial Assistance
- Medical Records Office
Business Services
Business Services
- Occupational Health
- COVID Employer Resources
- Telehealth for Employers
- Worksite Clinics
Careers at Beacon
Careers at Beacon
- Job Openings
- Nursing Recruitment
- Physician Opportunities
Current Associates & Medical Professionals
Current Associates & Medical Professionals
- For Medical Professionals
- Current Associates
- Family Medicine Residency
- Physician Remote Access
- Beacon Workplace
Disclaimer | Notice of Privacy Practices | Website Privacy Statement | Notice of Non-Discrimination
English | Español | | Tagalog | Ting Vit | Français | | Deutsch | | | Kreyòl Ayisyen | | | | Italiano | | Deitsch | Polskie | | -
×
This website stores cookies on your computer. By using our website you consent to our use of cookies as described in our Privacy Policy. These cookies are used to improve our website and provide more personalised and relevant services to you, both on this website and through other media.
Allow Decline