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Technical Support Specialist

Prosum

Gilbert, AZ

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JOB DETAILS
SKILLS
Administrative Skills, Asset Management, Atlassian JIRA, Bookkeeping, Business Solutions, Communication Skills, CompTIA A+, CompTIA Network+, Computer Workstations, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Identify Issues, Interpersonal Skills, Inventory Management, Laptop PC, Leadership, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows System Administration, Mobile Devices, Multitasking, Network Connectivity, Onboarding, Operating Systems, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, ServiceNow, Technical Delivery, Technical Support, User Account Administration
LOCATION
Gilbert, AZ
POSTED
30+ days ago
IT Support Specialist Position Overview
We are seeking a professional and customer-focused IT Support Specialist to provide Tier 1 and Tier 2 technical support to end users across the organization. This role is ideal for someone who enjoys helping people, troubleshooting technical issues, and delivering exceptional customer service in a fast-paced corporate environment.

The ideal candidate will be confident working directly with employees at all levels, including executive leadership, and possess strong communication skills, professionalism, and a service-oriented mindset.
Responsibilities
  • Provide Tier 1 and Tier 2 technical support for end users.
  • Image, configure, deploy, and maintain desktops, laptops, and peripheral devices.
  • Perform password resets and account administration tasks.
  • Troubleshoot and resolve hardware, software, and basic network connectivity issues.
  • Set up and prepare laptops and workstations for new hires.
  • Assist users with Microsoft Office, operating systems, and common business applications.
  • Document incidents, service requests, and resolutions within the ticketing system.
  • Escalate complex technical issues to senior support teams when necessary.
  • Maintain inventory of IT equipment and assist with asset management.
  • Deliver white-glove support to executives and VIP users while maintaining a high level of professionalism and discretion.
  • Participate in onboarding and offboarding processes, including equipment deployment and recovery.
Qualifications
  • 1–3 years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Experience with Windows operating systems and basic troubleshooting methodologies.
  • Familiarity with Active Directory, user account administration, and password management.
  • Experience imaging and deploying computers and laptops.
  • Strong customer service and communication skills.
  • Ability to remain calm, professional, and confident when interacting with executives and senior leadership.
  • Excellent problem-solving and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
  • Experience supporting Microsoft 365 environments.
  • Knowledge of ticketing systems such as ServiceNow, Jira, or similar platforms.
  • Exposure to basic networking concepts, printers, and mobile device support.
  • CompTIA A+, Network+, or similar certifications are a plus.
Key Traits for Success
  • Professional and polished demeanor.
  • Strong interpersonal and communication skills.
  • Customer-first mentality.
  • Confidence working face-to-face with VP and executive-level stakeholders.
  • Positive attitude and willingness to learn new technologies.

 

About the Company

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Prosum