Technical Support Specialist - Drafter

Job Title: CAD Drafter

Job Description

The Technical Support Specialist - Drafter serves as a key liaison between customers, sales, and the drafting team, supporting commercial exterior projects that involve architectural metal panels and roofing systems. This position is well suited for an early-career professional with construction experience and working knowledge of CAD who wants to grow into a more technical, customer-facing role. You will combine your understanding of construction drawings with strong communication skills to help deliver accurate, well-coordinated projects.

Responsibilities

• Support customers, architects, and contractors by answering product-related questions and responding to project inquiries in a clear and timely manner.
• Interpret architectural and structural drawings to support effective project planning and execution.
• Collaborate closely with drafting and engineering teams to ensure a thorough and accurate understanding of project scope and requirements.
• Prepare project take-offs and review material requirements to support estimating and project coordination.
• Assist sales and customer service teams with technical input on ongoing and upcoming projects.
• Participate in customer calls and meetings to discuss technical details, clarify requirements, and propose practical solutions.
• Review drawings and project documentation for completeness, accuracy, and alignment with project specifications.
• Help reduce reliance on third-party services by supporting internal project execution and providing in-house technical expertise.
• Contribute to the smooth flow of information between field stakeholders and office teams to support successful project delivery.
• Maintain organized records of project communications, drawings, and material take-offs to support future reference and quality control.

Essential Skills

• 1-3 years of experience in construction, building envelope, or a closely related field.
• Basic CAD knowledge, with AutoCAD preferred for drafting and drawing review.
• Ability to read, understand, and interpret construction, architectural, and structural drawings.
• Strong communication skills, with confidence in interacting with customers, architects, contractors, and internal teams.
• Detail-oriented approach with strong problem-solving ability in a technical project environment.
• Experience or familiarity with drafting practices and shop drawings.
• Understanding of metal fabrication, metal panel systems, and architectural or industrial construction contexts.
• Exposure to BIM workflows and tools, supporting coordination of architectural and structural information.
• Stable work history that demonstrates reliability and commitment to project and team success.

Additional Skills & Qualifications

• Field experience in roles such as installer, foreman, or similar, with an interest in transitioning into an office-based technical support and drafting role.
• Exposure to commercial construction or architectural systems, particularly building envelope and roofing applications.
• Familiarity with architectural metal panels, roofing systems, and related building envelope products.
• Experience working with or around industrial or architectural metal fabrication environments.
• Comfort using Revit or other BIM-related tools for coordination and visualization of building systems.
• Ability to collaborate across multiple departments, including sales, customer service, drafting, and engineering.
• Strong organizational skills and the ability to manage multiple project inquiries simultaneously.
• Interest in developing deeper technical expertise in commercial exterior systems and building envelope solutions.

Work Environment

This role is fully on-site, Monday through Friday, in a professional office environment that supports close collaboration with drafting, engineering, sales, and customer service teams. You will work with tools such as AutoCAD, Revit, and other drafting and BIM-related software while engaging regularly with field stakeholders on commercial construction projects. The environment emphasizes teamwork, technical accuracy, and responsive customer support, with a focus on architectural metal panels, roofing systems, and building envelope solutions

Job Type & Location

This is a Contract to Hire position based out of Deland, FL.

Pay and Benefits

The pay range for this position is $24.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Deland,FL.

Application Deadline

This position is anticipated to close on Aug 4, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.