Analysis Skills, Communication Skills, Computer Servers, Customer Support/Service, Customer Training, Data Analysis, Detail Oriented, Documentation, Establish Priorities, Identify Issues, Information Technology & Information Systems, MEDITECH, Management of Information Systems/Technology (MIS), Medical Record System, Mentoring, Microsoft SQL Server, Military, Multitasking, Organizational Skills, PostgreSQL, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Quality Metrics, SQL Databases, Seminars, Software Administration, Software Evaluation, Team Player, Technical Support, Vision Plan, Writing Skills
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Job Type
Full-time
Description
Technical Support Specialists at MEDITECH train, educate and support customers using MEDITECH's Enterprise Health Record software. The Data Repository application is a SQL database used by organizations to procure data for advanced analytics, reports and other vendor extracts. As a member of our Client Services team, your job would involve:
- Acting as the primary contact for customers; answering questions; implementing and supporting the software; troubleshooting and researching requests for data; evaluating requests for software enhancements and system modifications; corresponding over the phone and through email
- Addressing incoming requests from customers
- Troubleshooting, researching, and solving software and database related issues
- Implementing and servicing Data Repository software
- Working with Microsoft SQL Server and PostgreSQL
- Communicating with internal stakeholders to ensure issues are progressing towards resolution and ideas for enhancements are prioritized
- Training customers via the telephone, in person or online seminars
- Explaining software enhancements and advising on proper configuration
- Creating and updating documentation
- Mentoring peers as you gain experience with the software
- Organizing, planning, and completing projects efficiently and in accordance with quality standards.
Requirements
Bachelor's degree preferred with major in Information Technology, Management Information Systems, Computer Information Systems, Data Analytics or equivalent training, education, or customer service experience and/or related military experience
Experience or exposure working with personal computers and servers, troubleshooting, researching and solving software related issues
Technical aptitude with strong analytical and problem solving skills
Strength in the following areas:
Written and verbal communication skills
Project management and organizational skills
Customer service skills with the ability to foster strong, positive relationships
Attention to detail.
Ability to work independently and as part of a team and multi-task in a fast-paced environment.
Hiring salary range: $54,000-$66,000
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
M
Medical Information Technology Inc
Healthcare is long overdue for genuine disruption and innovation, and MEDITECH is leading the charge by helping care organizations to keep their patients and their business healthy. In countries all over the world, our solutions are empowering users to provide higher quality care, with greater efficiency, to more people, at a lower cost. We work with care organizations to help them overcome obstacles and achieve their goals, whether they're clinical, analytical, or financial. After nearly five decades of continuous growth and innovation, MEDITECH has never been more energized. We’re building the next generation of Electronic Health Record (EHR) leaders - we invite you to join us for the ride.
2,500 to 4,999 employees
https://ehr.meditech.com/