Analysis Skills, Assistive Technology, Communication Skills, Computer Servers, Configuration Management, Customer Relations, Customer Support/Service, Desktop Environments, Documentation, Email Technology, Help Desk, Identify Issues, Interpersonal Skills, Laptop PC, Mac Operating System, Management of Information Systems/Technology (MIS), Microsoft Office, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows Server, Network Administration/Management, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Research Skills, Systems Administration/Management, Technical Research, Technical Support, Technical Writing, Testing, Time Management, VPN (Virtual Private Network), Web Browsers, Writing Skills
At Vispero you will be part of a global team enhancing solutions that make a difference in people’s lives. Vispero is a leading assistive technology provider for people who are blind or have low vision. Our products help individuals reach their full potential at work school and home.
Vispero is seeking a Technical Support Specialist to provide troubleshooting technical support and end user assistance for our software. Additional duties may include system configuration resolving issues and creating how to documentation. If you are a problem solver with strong customer service skills who enjoys a fast paced environment we are looking for you.
About You
- Experience with Windows Office multiple browsers PC and laptop configuration registry settings Remote Desktop and VPN environments
- Strong analytical troubleshooting and problem solving skills
- Ability to communicate effectively with customers and internal teams
- Experience with Windows desktop operating systems
- Good organizational and time management skills
- Ability to maintain confidentiality
Scope of Work
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
- Provide comprehensive technical support and monitoring for all Vispero software.
- Assist users who are blind or have low vision via our ticketing system, by email or phone.
- Document customer interactions, common issues, and resolutions in our ticketing system.
- Manage computer information systems, including configuration, monitoring, and maintenance tasks.
- Contribute to network troubleshooting and related problem-solving activities.
- Handle additional duties and projects as needed.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Knowledge/Skills/Abilities
Qualifications:
- At least 1 year prior experience in customer support, technical support, or a related role.
- Familiarity with assistive technology.
- Ability to explain technical concepts in a clear and simple manner.
- Proficient in Windows desktop, server operating systems, MacOS, IOS, Microsoft Office, various browsers, PC/Laptop configuration, registry systems, remote desktop, and VPN environments, including accessibility settings and system configurations.
- Excellent problem solving, analytical, and troubleshooting skills.
- Outstanding verbal and written communication skills; ability to effectively convey information to executives, business stakeholders, technical staff, and vendors.
- Demonstrated customer service excellence and strong interpersonal abilities.
- Capable of working independently as well as collaboratively in team settings.
- Experience working with visually impaired individuals or in the assistive technology field.
- Ability to research and apply technical documentation.
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
The typical salary range of the Technical Support Specialist is between $20.00 per hour and $23.00 per hour depending on experience, location and qualifications. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.