$80,001–$120,000 Per Year
Air Force, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Authentication, Automation, Bash Scripting, CISSP - Certified Information Systems Security Professional, Cloud Applications, Coaching, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Workstations, Continuous Improvement, Customer Support/Service, DNS (Domain Name System), Documentation, Emerging Technology, Environmental Monitoring, Government, Health Maintenance, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Knowledge Base, LDAP (Lightweight Directory Access Protocol), Laboratory Equipment, Leadership, Leading Edge Technology, Linux Operating System, Mentoring, Microsoft Windows System Administration, Network Routers, On Site Support, Onboarding, Operational Support, Performance Analysis, Product Demonstration, Professional Services, Record Keeping, Reporting Dashboards, Secondary School, Security Information and Event Management (SIEM), Sensitive Compartmented Information (SCI), Service Level Agreement (SLA), Splunk, Standard Operating Procedures (SOP), Stewardship, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Team Player, Technical Recruiting, Technical Support, Technical Writing, Testing, Top Secret Clearance, United States Citizen, United States Department of Defense (DoD), VPN (Virtual Private Network), Windows PowerShell, Work From Home, Writing Skills
Technical Support Specialist
Job ID: 2613537
Location: Beale AFB, CA, United States
Date Posted: Jun 10, 2026
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Hybrid
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Job Description
Description
SAIC is a trusted leader in delivering advanced command and control capabilities across the Department of the Air Force, bringing deep expertise in how cutting edge technologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications, cloud based services, and emerging AI enabled automation to give warfighters a decisive edge-turning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working side by side with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains-making a tangible and immediate impact on warfighter effectiveness.
SAIC is hiring a Technical Support Specialist to serve as a senior Tier 0/1 member of the Site Support Team, working directly under the Lead FSR / Site Support & Training Lead. This role provides advanced user assistance, queue stewardship, SLA performance oversight, mentor support for Technical Support III personnel, and coordination with engineering/cyber teams during releases and incidents across environments.
This position is hybrid remote located in Beale AFB, CA.
Job Duties include (Tier 0/1 only):
- Lead Tier 0/1 incident intake, triage, and resolution via walkup support and Jira Service Management; maintain queue health and SLA adherence.
- Troubleshoot userlevel issues (accounts, authentication/MFA, permissions/roles, workstation configuration, CMCC applications, connectivity) and resolve within Tier 0/1 scope.
- Escalate issues that exceed Tier 1 scope to the Lead FSR / Site Support Lead for routing to engineering/cyber teams per established SOPs.
- Mentor Technical Support III staff; provide coaching, quality reviews for ticket handling, and guidance on user communications and documentation.
- Own and improve the knowledge base: author/update selfhelp articles, troubleshooting guides, and SOPs; standardize playbooks for recurring problems.
- Assist with user onboarding (account creation requests, access verification, initial orientation) and periodic account/access audits for compliance.
- Monitor environment status, dashboards, and alerts; proactively notify leadership of degradations/outages and initiate Tier 0/1 response steps.
- Prepare equipment/labs for training events and provide onsite support during exercises, demos, and operational surges.
- Maintain accurate ticket records; identify recurring patterns; brief leadership on trends (MTTD/MTTR) and recommend service improvements.
- Contribute to continuous improvement of support workflows, lightweight automation, and user facing documentation.
Qualifications
Required Qualifications:
- AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification.
- TS/SCI and US citizenship.
- Certifications: Security +, CISSP, or equivalent.
- 6-8+ years in technical support or Help Desk roles delivering Tier 0/1 services.
- Proficiency troubleshooting Windows/Linux clients, identity & access concepts (AD/LDAP/MFA), and basic network fundamentals (TCP/IP, DNS, VPN).
- Experience with ticketing systems (e.g., Jira Service Management) and thorough documentation of resolution steps/root causes.
- Demonstrated mentorship of junior technicians, queue management, and SLA performance ownership.
- Strong customer service and communication skills; comfortable supporting mission operators under time sensitive conditions.
- Ability to operate within classified and multi enclave environments while adhering to security and access policies.
Desired Qualifications:
- Prior Tier 0/1 support for DoD operations centers, C2/C3BM programs, AOC environments, or similar mission systems.
- Experience in hybrid/multiclassification IT environments and collaboration tools (Confluence, GitLab).
- Exposure to observability/SIEM tools (Grafana, Prometheus, Elastic/Splunk) for faster Tier 1 diagnosis.
- Familiarity with basic PowerShell/Bash scripting for Tier 0/1 diagnostics and repeatable steps.
- CompTIA Security+, HDI Support Center Analyst / Team Lead, CompTIA A+ / Network+ (or ability to obtain).
- ITIL Foundations.
- Strong technical writing for SOPs, knowledge base articles, and incident reports.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.