Accounting, Best Practices, Career Development, Computer Networks, Customer Relations, Customer Support/Service, Customer/Client Research, Healthcare, Performance Reviews, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Resolve Customer Issues, Retirement Plan, Software Installation, Standard Operating Procedures (SOP), Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, Training Program, VPN (Virtual Private Network)
Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects.
- Provide fast response times for customers
- Build positive relationships with customers
- Estimate and implement basic products to solve customers’ problems
- Interact with the accounting department to describe value for the work performed
- Ensure customer data and networks are maintained with industry best practices
Key Results Area #2: Being a Valuable Team Member
- Provide a good example of S. J. Rollins culture and values
- Be on time for work and scheduled meetings
- Participate in regular team and company meetings
- Take responsibility for personal and career development
- Take responsibility for the training and education of less experienced team members
Entry Knowledge
- Willingness and proven ability to learn
- Reliable team member
- Strong verbal communication
Skill Level
- No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.
Responsibilities (What You Do)
- Complete all customer appointments and service tickets/tasks assigned.
- Conduct repetitive IT tasks
- Perform PMMs (Preventative Monthly Maintenance) on an adhoc basis for.
- Assist team members on projects as assigned
- Communicate with the client and Technical Support Team Leader before and after every job
- Execute standard operating procedures for the following:
- VPN Configuration
- New User Setup
- Computer Prep
- Installing Software
- Phone Provisioning
Expectations (How You Do It)
- Adhere to policies and procedures as outlined in the Employee Handbook
- Demonstrate reliability and punctuality
- Meet or exceed the billable hours per day expectations established at each performance review
- Exhibit a positive attitude and willingness to learn
- Display critical thinking, independence, and sound judgment in problem solving
- Manage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket system
Benefits:
- Health Care
- Dental
- Retirement Plan
- Profit Sharing
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S. J. Rollins Technologies