Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Identify Issues, Interpersonal Skills, Market Development, Marketing, Multitasking, Organizational Skills, Product Demonstration, Product Development, Product Marketing, Product Positioning, Product Support, Product/Service Launch, Project/Program Coordination, Project/Program Management, Sales, Team Player, Technical Leadership, Technical Support
Location: Hiawatha, IA 52233 - 100% onsite
Duration: 12-month contract to start with possible extensions up to 24 months
Shift: 08:00 AM - 05:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday
Need candidate who can hit the ground running, troubleshooter, mechanical aptitude, build boxes, work independently.
Responsibilities:
Position Summary:
Company SPD is actively seeking qualified applicants for a Technical Support Specialist (TSS).
The successful applicant will conduct field and greenhouse evaluations of turf and ornamental plants.
Activities will involve:
Establishing, maintaining and coordinating technical projects or demonstrations to ensure customer satisfaction and success with Company products.
Providing technical expertise to the SPD Turf and Ornamentals (T&O) Business Unit.
Working closely with Market Development, Product Development, Marketing and Management to build momentum and the best technical position for products prior to and after product introduction to the market. Obtaining technical product support data, training, and product features/benefits to the SPD T&O Sales & Marketing teams, Customer Service, and to customers.
Required Skills/Experience/Education:
B.S. (required) or M.S. (preferred) with specialization in turf (desired) and ornamental (required) plant growth and culture.
Requires strong interpersonal skills to allow positive interaction with internal and external groups.
Project management and organization skills are desirable.
Qualifications:
Demonstrated high academic achievement-GPA 3.0
Team orientation - Flexible/adaptable - Ethical, trustworthy, and reliable
Strong communication kills and interpersonal understanding
Research, Demonstration and/or Extension Experience
Valid & current driver s license - Pass background, motor vehicle and medical screening checks Desired
Characteristics:
Self-starter with demonstrated ability to accomplish objectives and timeline needs
Customer focused - Demonstrated ability to manage multiple projects
Education:
Minimum HS Diploma
Experience:
3-5 years' experiencee
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