1st Level Support, Call Centers, Hardware Installation, High School Diploma, Identify Issues, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Problem Solving Skills, Software Administration, System Validation, Systems Maintenance, Technical Support, Training/Teaching
LOCATION
Smithfield, Rhode Island
POSTED
3 days ago
Tech Support RepresentativeRequired Education: High School Diploma or EquivalentRequired Qualifications/Skills/Experience:A minimum of 1 year of relevant work experience is needed in tech support, basic troubleshootingPossess basic troubleshooting and problem-solving skillsWorking knowledge of Microsoft Outlook, Word, and ExcelPreferred Qualifications/Skills/Experience:IT hardware installation experience preferred but not requiredOverview:This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site, implementing the hardware. This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.) Calls will be received through a queue, and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls, you will also be required to provide updates via email and Excel. You will be provided all required training and a handbook for each project as well as necessary application/systems access.Job Duties:This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center)Calls will be received through a queue, and outbound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email and ExcelYou will be provided with all required training and a handbook for each project, as well as necessary application/systems accessProvide on-site field technicians with first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.