Technical Support Representative

Lee Hecht Harrison

Carlstadt, NJ

JOB DETAILS
SALARY
$28–$29 Per Hour
SKILLS
Customer Support/Service, Identify Issues, Knowledge Base, Metrics, Problem Solving Skills, Product Support, Return Merchandise Authorization (RMA), Returns Processing, Technical Support, Theater Production, Time Management, Willing to Travel
LOCATION
Carlstadt, NJ
POSTED
30+ days ago

Job Title: Technical Support / Stagehand (Entry-Level Welcome)

Location: Carlstadt, NJ (On-Site)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

$28 per hour/ up to 60k perm

Overview:

We are seeking a motivated and hands-on Technical Support / Stagehand to join our team in Carlstadt, NJ. This is a great opportunity for someone entry-level who has a passion for theater, stage production, or entertainment lighting and is eager to grow their technical skills in a supportive environment.

This role combines in-house technical support with occasional hands-on staging and lighting assistance, making it ideal for someone who enjoys both problem-solving and working behind the scenes.

Responsibilities:

  • Provide product support to customers via phone and email

  • Process and manage Return Merchandise Authorizations (RMAs)

  • Evaluate, troubleshoot, and assist with repair of returned products

  • Assist with quoting and coordination of repairs

  • Maintain and update internal knowledge base of product issues and solutions

  • Support on-site installation and troubleshooting of theatrical lighting equipment (occasional travel may be required)

  • Assist with stagehand duties including setup and breakdown of lighting equipment when needed

  • Complete special projects and tasks in a timely and professional manner

  • Track and report monthly support activity metrics

  • Perform additional duties as assigned

Pay Details: $28.00 to $29.00 per hour

Search managed by: Tracy Galarza

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Company

L

Lee Hecht Harrison