Technical Support Representative
Bergen County, NJ
Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and product support to customers. This role blends hands-on troubleshooting, repair work, and customer interaction, with occasional travel for on-site support.
Key Responsibilities
Provide product support to customers via phone and email in a timely and professional manner
Issue, track, and process RMA (Return Merchandise Authorization) requests
Evaluate, quote, and support the repair of returned products
Maintain and update the internal knowledge base with product issues and solutions
Perform on-site installation and troubleshooting of products as needed (occasional domestic and international travel)
Prepare and deliver monthly reports on support metrics
Complete special projects and additional assignments as required
Qualifications
Hands-on experience with entertainment lighting technology, including lighting fixtures, moving lights, and controllers
Strong troubleshooting skills, both internally and in customer-facing situations
Ability to read and interpret electronic schematics (preferred)
Excellent verbal communication skills with a customer-focused approach
Ability to collaborate effectively with customers, vendors, electricians, and technical teams
Proficiency with Microsoft Windows and Microsoft Office
Strong organizational skills and attention to detail
Education & Experience
Experience as a Stage Electrician strongly preferred
Associates or Bachelors degree in Theatre Technology, or equivalent practical experience
or
This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, working hands-on with products, and delivering exceptional customer support in a dynamic, specialized industry.
The client offers 18 days of PTO to start, 10 company paid holidays, medical, dental, and vision.
Pay Details: $50,000.00 to $60,000.00 per year
Search managed by: Heather Stott-Mason
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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