Android, Communication Skills, Computer Workstations, Customer Support/Service, Desktop Virtualization, Desktop as a Service (DaaS), Documentation, Establish Priorities, Identify Issues, Laptop PC, Leadership, Linux Operating System, Mac Operating System, Management of Information Systems/Technology (MIS), Metrics, Microsoft Windows Operating System, Mobile Devices, Mobile Operating System, Multitasking, Network Security, Peripheral Hardware, Printers, Resource Management, Server Programming/Applications, Systems Administration/Management, Technical Leadership, Technical Support, Time Management, iOS
Title: Technical Support Professional
Agency: VP DIGITAL TRANSFORMATION & TECHNOLOGY
Location: Norfolk, VA
FLSA: Exempt
Hiring Range:
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.
Minimum Qualifications:
- Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment.
- Efficient time management to prioritize tasks and handle multiple projects and deadlines.
- Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.
Additional Considerations:
C
Commonwealth of Virginia