Analysis Skills, Communication Skills, Computer Firmware, Customer Support/Service, Earnings Per Share (EPS), Interpersonal Skills, Printers, Problem Solving Skills, Service Level Agreement (SLA), Software Administration, Technical Support, Training/Teaching, Trouble Tickets
Job Title - Technical Support
Location - Kalamazoo, MI
Duration - 12 Plus Months
Rate - DOE
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Job Description
• Provide support and repair on Client printers
• Paper, ink and other consumable products replacement
• Level 1 support e.g., hands and eyes support, clear paper jams etc
• Assist Client to test the firmware in client environment
• IRMAC activities
• Supplies Management
• Assist PMC to provide Onsite training for the end-user
• Submit a ticket with Client and Site Services team when required
• Report and escalate EPS related issues to the DXC Regional Lead
• Maintaining high level CSAT and SLA
• Maintain CMDB
Basic Qualifications
• 2+ years Client printer support and repair experience
• Must have hardware and software troubleshooting skills
• Must have strong Win 7/10 installation and support
• Worked with Troubleticket Software
• Good interpersonal skills to work with customers
• Good analytical and problem-solving skills
• Good communication skills
Work Environment