Technical Support Intern-1

Acute Care TechnologyZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.



NOTE: This is a summer intern position from May thru August. Candidates must be enrolled in a degree program at the start of the internship.



Job Summary:

This individual will support procedural requirements of ZOLL's complaint handling, customer turn­ around and event reporting systems. Supports quality improvement, corrective and prevention action program. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager.



Essential Functions:

Review complaint investigations for completeness and establish root cause to system and/or component level

Communicate with customers and suppliers

Document investigations as appropriate

Propose corrective action on an as needed basis

Perform other duties as assigned



Skill Requirements:

Knowledge of commonly used concepts, practices and procedures related to electronic technology

Basic computer skills in a MS Windows environment. Familiar with MS Office, including Excel and Word.

Knowledge of FDA QSR required

Knowledge of USA and international regulatory Medical Device Reporting preferred.

Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization



Required/ Preferred Education and Experience:

Must be enrolled in a 2 or 4 yr degree program, related work experience a strong plus.

Experience with soldering, ESD handling and electro-mechanical assembly methods

Experience using mechanical and electronic test equipment

The hourly pay rate for this position is:

$19.00 to $22.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.