Analysis Skills, CSS (Cascading Style Sheet), Communication Skills, Computer Programming, Customer Relations, Customer Satisfaction, Customer Support/Service, DHTML (Dynamic HTML), Identify Issues, Internet Application, JavaScript, Life Insurance, MySQL, Object Oriented Programming (OOP), Presentation/Verbal Skills, Problem Solving Skills, Relational Databases (RDBMS), Service Delivery, ServiceNow, Software Administration, Technical Support, Time Management, Vision Plan, Writing Skills, XHTML (EXtensible HTML)
IDR is seeking a Technical Support Engineer – Service Management to join one of our top clients for a hybrid opportunity in Orlando, FL. This role involves providing technical support within a fast-paced, customer-focused environment, specializing in the ServiceNow platform. You'll be key in troubleshooting complex issues, analyzing code, and delivering excellent service to users across various industries.
Position Overview for the Technical Support Engineer – Service Management:
- Manage and resolve challenging technical issues related to the ServiceNow platform.
- Develop expertise within the support department to enhance issue resolution and customer satisfaction.
- Troubleshoot problems, analyze JavaScript code, and optimize custom solutions.
- Collaborate effectively with customers and internal teams to deliver timely resolutions.
- Support and maintain ServiceNow applications, ensuring smooth operation and performance.
Requirements for the Technical Support Engineer – Service Management:
- Demonstrated ability to troubleshoot difficult technical issues.
- Solid object-oriented programming skills in JavaScript.
- Experience working with dynamic HTML components such as CSS and XHTML.
- Working knowledge of web application stacks and relational databases like MySQL.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com