About the role
As a Technical Support Engineer, you'll support customers using HackerRank's products and platform. You'll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.
What you'll do
• Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools. • Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes. • Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
Standards
• Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
Who you are
2+ years of experience in a technical support or product support role for a SaaS platform.
Requirements
• Able to debug full-stack web applications and use developer tools effectively. • Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL. • Basic coding skills, can use Python or Ruby for automation or simple data validation tasks. • Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
Preferred Qualifications
• A background in HR tech, developer tools, or assessment platforms. • Can build scripts and tools that accelerate and standardize troubleshooting. • Familiar with AWS or GCP and observability tools such as New Relic.
You will thrive in this role if
• Communicate clearly and stay calm under pressure. • Exhibit a strong sense of ownership, knowing there are no handoffs. • Take pride in helping customers and teammates succeed. • Are curious, passionate, and do not tolerate inefficiency.