Technical Support Engineer

LanceSoft Inc

Oak Grove, NC

JOB DETAILS
JOB TYPE
Full-time
LOCATION
Oak Grove, NC
POSTED
30+ days ago
Title: Sr Technical Support Engineer Location: Raleigh, NC hybrid onsite 3x/week Description The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework for One***, *** Workbench, Research Solutions, and other new portfolios. As a Senior Technical Support Engineer for Research Solutions, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for infrastructure, permission, and configuration changes. These high-level technical support and sustaining services will help customers achieve their business outcomes. You will have the opportunity to collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure. Responsibilities Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes. Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.Cloud operations such as creating buckets, VMs, and security access controls Troubleshoot and resolve software API and integration issues Minimum Qualifications Bachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related area.3+ years experience troubleshooting object oriented code, with strong preference for Java, Scala and/or Python. 3+ years experience working with SQL, and experience in troubleshooting data issues. Proficiency with Github Preferred Qualifications 4+ years of experience in supporting healthcare or life science technology, with a strong preference for those with eClinical or clinical research software products. Experience supporting highly regulated software. Experience with Redox and/or Epic integrations. Experience with FHIR Experience with AI to drive support efficiencies

About the Company

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LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/