Technical Support Associate US

Position Overview

This position is responsible for providing first-tier technical support, testing, repairing, and configuring ultrasound machines. Technical support will primarily be delivered via telephone to personnel across the organization who utilize our ultrasound products. This is an entry-level technical support position within the company.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Provides tier one-level technical support to personnel as needed, with significant help from higher-level national technical support specialists.
• Prepares and disseminates information related to ultrasound products to personnel to improve their ability to perform tasks related to the products, with significant help from higher-level national technical support specialists.
• Occasionally helps roll out new ultrasound products by participating in installations as needed.
• Occasionally assists support services personnel in performing quality-related functions.
• Maintains excellent working relationships with personnel in all departments.
• Works overtime and odd hours as needed, including at the "last minute".
• Occasionally travels to customer sites to solve problems as needed.
• Provides factory service as directed
• Provides testing and repairing of u/s machine components as directed.
• Assists in configuring new u/s machines as directed.
• Adheres to and ensures compliance with all safety practices and quality procedures.
• Promotes both internally to the company and externally, the image and reputation of the organization.
• Provides back up assistance to our call dispatch function as directed.
• Performs other duties as assigned.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.

Qualifications

• Experience in maintaining and troubleshooting ultrasound equipment at other companies,or service and operations experience within our organization demonstrating proficiency inultrasound, is preferred.
• Capable of operating all test equipment required to service Ultrasound equipment.
• Bachelor's degree from an accredited four-year college-preferably in an electronics- relateddiscipline or equivalent experience is preferred.
• Must have strong computer (computer network) skills.

Physical requirements

The physical demands described here are representative of those that must be met by an employeeto successfully perform the essential functions of this job:

• Standing/Walking:

• This activity occurs frequently and is prolonged/repetitively.

• Sitting:

• This activity occurs frequently and is prolonged/repetitively. Including when drivingto customer sites and/or flying.

• Lifting/Carrying:

• This activity occurs infrequently and periodically with light hand tools, a tool bag,cabinet covers weighing from 1-20 lbs., diagnostic test equipment weighing from 5-30 lbs., and replacement components which may weigh from 1-30 lbs.

• Pushing/Pulling:

• This activity occurs periodically. It occurs primarily with the pushing of theUltrasound systems, which are mounted on wheels and weigh approximately 250pounds. Pushing distances are typically 24 inches to several yards.

• Bending:

• This activity occurs occasionally and period/prolonged in the lower back. It occurswith a variety of tasks.

• Reaching:

• This activity occurs rarely above the shoulders. This activity occurs occasionallyand periodically below shoulder level with a variety of tasks.

• Kneeling/Crawling/Crouching:

• This activity occurs occasionally and is periodic/prolonged. It occurs primarilywhile accessing the lower panels of the ultrasound systems.

• Balancing:

• This activity occurs rarely and periodically and occurs when the worker is standing.

• Twisting:

• This activity occurs rarely and is periodic in the lower back. It may occur with someof the tasks performed.

Additional requirements

• Must have strong problem-solving skills.
• Must have the ability to manage and provide support on multiple projects at the same time.
• Must have strong communication skills.
• Proficiency in Microsoft Office.
• Must be self-motivated.
• Must be willing to work additional hours as needed.
• Must have a valid driver's license with a safe driving record.
• Must have access to a national credit card for reimbursable business expenses.

Travel

• Up to 70% travel may be required based on business need (domestic and international).

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).