Audiovisual, BICSI (Building Industry Consulting Service International), Budgeting, Continuous Improvement, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Fiber Optic Cable, Identify Issues, Low Voltage (LV), Multilingual, Problem Solving Skills, Record Keeping, Spanish Language, Technical Support, Test Equipment, Testing, User Documentation
LOCATION
Las Vegas, NV
POSTED
10 days ago
Description
*** APPLY ONLINE ONLY ***
Job Description:
Technical Support Associate (Fiber)
You Are:
A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work, especially when it comes to fiber.
You Have:
Excellent customer service skills (email, phone, chat)
Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
A steady work history (3yrs between hops), a pleasant disposition, High EQ.
Your Location:
In-Person (Not Remote or Hybrid)
8404 El Way, Suite 2B Missoula, MT 59808
Your Schedule:
Full Time (40hrs/Wk) – Mon-Fri Hours TBD
Your Manager:
Rosie, Customer Experience Director
Cleerline's Core Values:
Ambitious
Curiosity
Fun
Integrity
Continuous Improvement
Partnership
Your Contribution to Cleerline:
Technical Support
Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email)
Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
Maintain accurate records in our CRM
Training Support (Growth Opportunity)
Assist with product training
Develop Training Guides & Troubleshooting Docs
Represent Cleerline in the field (events, customer visits)
Your Experience:
Required
Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems
Preferred
Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification