Technical Support and User Engagement Program Manager

CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Program Manager to join our dynamic team supporting a federal client. This position provides strategic leadership and oversight to ensure effective delivery of user engagement, technical support, and compliance-driven program operations for a federal data access program.

Responsibilitiesinclude, but are not limited to:

·       Lead overall execution of all contract activities, including user engagement, Data Use Agreements (DUA) processing, training, and website operations

·       Manage program performance, including preparation of monthly status reports with cost, metrics, and outcomes

·       Oversee compliance activities including System of Record Notice (SORN) development, Privacy Act requirements, and Office of Management and Budget (OMB) Paper Reduction Act (PRA) clearance processes

·       Ensure effective management and lifecycle tracking of DUAs

·       Direct user engagement strategies including marketing, training, and outreach initiatives

·       Oversee development and maintenance of the public-facing program website

·       Ensure program outcomes such as timely DUA processing and user engagement growth targets are met

Required Skills

·       Deep knowledge of federal program operations and governance processes

·       Understanding of federal privacy, data sharing, and compliance frameworks

·       Strong stakeholder engagement skills

·       Program performance management and reporting

·       Strong oral and written communication skills

Desired Experience and Skills:

·       Experience managing federal outreach or engagement programs

·       Familiarity with National Institutes of Health (NIH) programs or data access initiatives

·       Experience leading multidisciplinary teams (technical, policy, user support)

·       Experience implementing performance measurement frameworks

·       PMP, Certified Government Program Manager (CGPM), CISSP or CISM, Healthcare Data Certifications (e.g., CPHIMS), Prosci Change Management Certification

required Experience

·       Must have a Doctoral degree in Health Services Research, Social Sciences, Economics, Behavioral Research, or related field

·       At least 2 years managing projects of similar size and scope

·       Experience working with federal data programs and Centers for Medicare & Medicaid Services (CMS) data

·       Experience managing data security, governance, or compliance processes

·       Professional certifications commensurate with duties