Technical Support Analyst

Crescens Inc.

Richmond, VA

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JOB DETAILS

SKILLS

2nd Level Support, Analysis Skills, Best Practices, Business Solutions, Communication Skills, Computer Security, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Email Technology, Equipment Maintenance/Repair, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop PC, Network Configuration Management, Network Connectivity, Network Monitoring, Network Routers, Network Switching, Network System Hardware, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Security Protocols, Software Administration, System Operations, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, Time Management, VPN (Virtual Private Network), Wireless Communications

LOCATION

Richmond, VA

POSTED

2 days ago

Job title : Technical Support Analyst
Location: Richmond, VA
Contract : 2 + Months

Note : The role is funded for 400 hours. There is a strong possibility of extension, but it's not guaranteed.

Key Responsibilities :

The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.
Equipment Installation & Setup Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices. Set up and configure operating systems, software applications, and user accounts for new and existing staff. Assist with the physical installation of networking equipment (routers, switches, access points) and cabling. Image and prepare devices according to organizational standards and security policies. Ongoing Technical Support Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. Diagnose and resolve hardware, software, network connectivity, and peripheral issues. Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary. Support common business applications, email systems, and productivity software. Knowledge Skills and Abilities Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
Familiarity with device imaging, deployment tools, and system security best practices. Knowledge of help desk ticketing systems and IT service management workflows. Skills Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues. Strong communication skills, with the ability to explain technical information in a user-friendly manner. Excellent organizational and time-management skills to handle multiple requests and priorities. Skilled in customer service and maintaining a professional, supportive demeanor with end users. Ability to work independently as well as collaboratively within a team. Ability to adapt to changing technology, tools, and organizational needs.
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. Ability to maintain confidentiality and follow security protocols when handling sensitive information.

Required /Desired :

Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies
Familiarity with device imaging, deployment tools, and system security best practices.
Knowledge of help desk ticketing systems and IT service management workflows.
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.
Strong communication skills, with the ability to explain technical information in a user-friendly manner.
Excellent organizational and timemanagement skills to handle multiple requests and priorities
Skilled in customer service and maintaining a professional, supportive demeanor with end users
Ability to work independently as well as collaboratively within a team
Ability to adapt to changing technology, tools, and organizational needs
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required
Ability to maintain confidentiality and follow security protocols when handling sensitive information.
Experience with Helpspot as a ticketing system

About the Company

Crescens Inc.

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.

COMPANY SIZE

20 to 49 employees

INDUSTRY

Computer/IT Services

FOUNDED

2002

WEBSITE

http://crescensinc.com/

Technical Support Analyst

Crescens Inc.

Richmond, VA

About the Company

Crescens Inc.

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