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Technical Support Analyst (Part Time)

Integrated Resources, Inc

Columbia Heights, Minnesota

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JOB DETAILS
JOB TYPE
Part-time
SKILLS
Analysis Skills, Call Centers, CompTIA A+, Computer Systems, Data Analysis, Desktop Hardware, Desktop PC, Establish Priorities, Hardware Administration, Hardware Upgrades, Identify Issues, Internet Application, Keyboards, Laptop PC, MCP - Microsoft Certified Professional, MCSE - Microsoft Certified Systems Engineer, Microsoft Active Directory, Microsoft Office, Microsoft Outlook, Microsoft Windows 7, Mobile Devices, Operating Systems, PC Software, Printers, Problem Solving Skills, Remote Access, Software Administration, Software Development, Software Upgrades, Systems Analysis, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Testing, VPN (Virtual Private Network), Wireless Communications
LOCATION
Columbia Heights, Minnesota
POSTED
1 day ago
Technical Support Analyst (Part Time)Position: Technical Support Analyst (Part-Time) Duration: 12 months Location: Columbia Heights, MNShift Timings:Monday & Tuesdays 6am-NoonMonday & Tuesdays 7am- 1 pmResolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation;Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers);Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements;Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems;Assist with testing of new or upgraded PC software & hardware releases as requested.1-3 years experience in a Support Center or Call Center environment;2-4 years experience in an IT Support environment.;Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE trackCustomer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills;Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech;Ability to use a keyboard and mouse;Lifting moderate weights, less than 50 lbs.

About the Company

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Integrated Resources, Inc